Field Representative and Trainer

1 day ago


Cheyenne, Wyoming, United States Acentra Health Full time
Job Title: Field Representative and Trainer

Acentra Health is seeking a highly skilled Field Representative and Trainer to join our team. As a key member of our organization, you will play a pivotal role in fostering positive provider relations and elevating the customer service experience.

Job Summary:

The Field Representative & Trainer will serve as the primary point of contact for providers, delivering comprehensive education and support to ensure a thorough understanding of Medicaid policies. This role requires strong organizational and time management skills, with the ability to work independently, prioritize tasks, and meet tight deadlines in a fast-paced environment.

Responsibilities:
  • Provide courteous and efficient service to providers and external customers, swiftly resolving provider issues through comprehensive education and utilization of relevant resources.
  • Conduct provider education to promote provider claims correction on their first response rather than stopping after each error and requiring the provider to resubmit multiple times for each claim.
  • Work with provider networks through your knowledge of Medicaid rules and regulations.
  • Support Medicaid providers, assisting them with resolution of billing issues, policy questions, and other issues relevant to the program.
  • Collaborate with cross-functional teams to address provider inquiries and maintain service quality in alignment with contract requirements.
Requirements:
  • Requires a high school diploma or equivalent.
  • Minimum of 3 years of experience in provider relations/education or customer service.
  • Prior experience working in the healthcare industry, such as working with provider networks, insurance, or healthcare rules and regulations.
  • Proficient in creating and delivering educational training courses.
  • Strong organizational and time management skills, with the ability to work independently, prioritize tasks, manage workload, and meet tight deadlines in a fast-paced environment.
Why Acentra Health?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement you need to achieve the finest work of your career.

Benefits and Compensation:

Acentra Health offers a comprehensive benefits package, including comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more. The pay range for this position is $47,485-$65,000, based on our compensation philosophy and various considerations, such as years of applicable experience and skill level.


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