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Guest Services Representative

2 months ago

Cheyenne, Wyoming, United States Aimbridge Hospitality Full time

Job Overview

The Front Desk Agent plays a crucial role in ensuring guests receive a warm welcome and exceptional service throughout their stay. This position involves registering guests, managing reservations, and performing concierge duties, all while maximizing hotel occupancy and revenue.

Key Responsibilities

  • Welcome and register guests in a friendly and professional manner.
  • Handle reservations, modifications, and cancellations efficiently.
  • Provide information about hotel services, amenities, and local attractions.
  • Maintain effective communication with guests and team members.
  • Process guest check-ins and check-outs smoothly.
  • Manage phone inquiries and ensure all requests are addressed promptly.
  • Stay informed about hotel rates, packages, and promotions.
  • Assist in emergency procedures and maintain safety standards.

Qualifications

  • High School diploma or equivalent; relevant college coursework is a plus.
  • Previous experience in hospitality or a related field is preferred.
  • Strong interpersonal skills and a commitment to providing excellent customer service.
  • Ability to multitask and remain detail-oriented under pressure.
  • Proficient in basic arithmetic and financial data handling.
  • Familiarity with Microsoft Office Suite is advantageous.
  • Willingness to work flexible hours, including evenings and weekends.

Work Environment

This position is integral to maintaining a positive atmosphere for both guests and staff. The Front Desk Agent contributes to a collaborative team environment, ensuring that all guests have a memorable experience.

Company Overview

Aimbridge Hospitality is a leader in third-party hotel management, with a diverse portfolio of over 1,550 hotels across various brands and locations. Our commitment to excellence drives our associates to deliver outstanding service and results.