Regional Retail Operations Leader
1 week ago
Position Overview
This role is eligible for participation in the Guitar Center Company bonus program, contingent on overall Company performance.
The Regional Retail Operations Leader is tasked with overseeing the comprehensive retail functions within a designated area, providing strategic leadership and vision to ensure that all facets of the retail business are executed effectively, thereby creating an exceptional experience for both associates and customers. We seek a dynamic business leader with a proven history of success in retail management and field operations.
Key ResponsibilitiesMeeting EBITDA and revenue objectives for the region, encompassing merchandise sales, lessons, repairs, and rental servicesAdministering and implementing labor strategies within budgetary constraintsEnsuring that merchandising strategies are executed according to established program guidelines, including: GOLD Standard, GOLD Card, EHOTH, and PlanogramsMonitoring customer service feedback (OSAT) and identifying areas for enhancementCollaborating with national Services teams to ensure that targets are metRecruiting, developing, and mentoring store managers and potential store manager candidates, while also providing insights on all other roles within retail operations that support the Guitar Center Employer of Choice initiativeManaging P&L accountability for the assigned regionAddressing and resolving any conflicts within the regionPerforming additional duties as assigned.Qualifications
Bachelor's Degree (or 4 years of equivalent professional experience)Valid state driver's license and automotive insurance6 years of relevant experience in a complex, fast-paced work environment (in addition to degree or previous experience)5 years of experience in leading teams within a retail environmentIntermediate knowledge of retail and music instrument industry operations is preferredIntermediate proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)Advanced understanding of Guitar Center retail systems and processes is preferredAbout Guitar Center
Guitar Center represents the essence of creativity and music, encouraging our team members to discover their unique sound. We are dedicated to nurturing lifelong musicians and making a positive impact by allowing both musicians and non-musicians to experience the profound joy that comes from playing an instrument. Our core values include prioritizing customer satisfaction, engaging with respect and integrity, and pursuing our mission with enthusiasm.
Why Join Our Team?
By pursuing a career at Guitar Center, you become part of the largest multichannel musical instrument retailer in the world. Whether you are in our Stores, Contact Centers, Distribution Centers, or Support Center, Guitar Center employees share a common mission: to assist individuals in discovering their sound and enriching the world with more music.
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