Capacity Planner Lead for Fraud Production
1 week ago
We are seeking a highly skilled Capacity Planner Lead for Fraud Production to join our team at USAA. As a key member of our workforce management team, you will be responsible for developing and implementing predictive models to forecast workforce capacity and drive business decisions.
Key Responsibilities- Conduct complex scenario modeling and gap analysis to identify workforce capacity needs and develop strategic plans to address them.
- Collaborate with internal stakeholders to gather business intelligence and develop data-driven recommendations to inform workforce planning decisions.
- Develop and maintain predictive models to forecast workforce capacity and drive business decisions.
- Provide expert analysis and insights to inform business decisions and drive process improvements.
- Lead discussions with internal and external partners to ensure effective communication and collaboration.
- Bachelor's degree in a Business, Analytical, STEM, or Economic field of study; OR 4 years work experience in statistics, mathematics, forecasting, planning or related experience.
- 8 years of experience in workforce management, including the utilization of workforce management tools and data analysis tools.
- Demonstrated ability to influence change vertically and horizontally across the Enterprise.
- Expert level experience using diverse data applications/visualization tools such as SAS, Tableau, NICE WFM, Genesys Decisions or other capacity modeling tools.
USAA offers a competitive salary range of $99,160 - $178,480, as well as a comprehensive benefits package, including medical, dental, and vision plans, 401(k), pension, life insurance, and paid time off. We also offer career path planning and continuing education assistance to support your professional growth.
USAA is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
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Capacity Planner Lead for Fraud Production
1 week ago
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