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Lead Fraud Prevention and Detection Analyst

2 months ago

Tampa, Florida, United States USAA Full time
About the Role

As a dedicated Fraud Prevention and Detection Analyst Lead at USAA, you will play a critical role in protecting member assets by minimizing fraud loss, risk exposure, and providing efficient customer service. You will be responsible for developing fraud prevention and detection business plans that provide employees with resources and information to accomplish business objectives.

Key Responsibilities
  • Provide expert knowledge of fraud policies, processes, systems, litigation, and industry practices to detect and minimize high-risk and/or suspicious activities.
  • Identify trends and patterns in fraud activity and suggest rule/policy changes to assist with preventing fraud losses.
  • Leverage expert business/analytical knowledge to identify process/strategy deficiencies and provide recommendations for process improvement.
  • Monitor operational metrics to provide insight to management on business performance and recommend solutions and improvements for fraud prevention.
  • Report validated fraud activity to Strategy Teams, Financial Security Investigations and Fraud Recovery Teams, and/or Special Investigations Unit team and perform ad-hoc report analysis to identify fraud patterns.
  • Provide guidance to fraud investigators and serve as a resource to the team on escalated issues of a complex nature.
  • May provide input to policies, programs, and other efforts crafted to prevent, detect, identify, and resolve fraudulent activity by customers, potential customers, and outside agents.
Requirements
  • Bachelor's Degree
  • 8 years of risk management, fraud investigation, or fraud prevention/detection experience in a financial services industry
  • Expert knowledge of enterprise fraud management platforms and techniques used to identify fraud trends
  • Knowledge and understanding of fraud investigations as well as application of case law and state laws and regulations
  • Extensive experience supporting risk/compliance initiatives within the business
  • Demonstrated ability to rapidly absorb and synthesize data to form an accurate understanding of context and issues and make strategic and tactical recommendations to business partners
What We Offer

USAA offers a competitive salary range based on experience and market data, as well as a comprehensive benefits package, including comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays, and various wellness programs.

USAA is an equal opportunity employer and welcomes applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.