Front Desk Associate

3 days ago


Athens, Georgia, United States Planet Fitness Full time
About Us

At Planet Fitness, we're dedicated to providing a high-quality fitness experience in a welcoming, judgement-free environment. With over 2,000 clubs across the United States, we're one of the largest and fastest-growing franchisors and operators of fitness centers.

Our Culture

We're proud to be part of a company that values a strong culture and set of values. Our team is supportive, engaging, and cares about bettering the health and wellbeing of our community. We believe in creating member experiences that consistently exceed expectations, and we have fun while doing it

The Role

We're seeking a Front Desk Associate to join our team As a Front Desk Associate, you'll be responsible for providing exceptional customer service to our members, prospective members, and guests. Your daily responsibilities will include:

  • Greeting members and guests, assisting with questions and concerns, and ensuring a smooth check-in process.
  • Helping to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
  • Resolving member concerns and escalating to a Manager as needed.
  • Answering phones in a friendly manner and assisting callers with their inquiries.
  • Performing membership-related functions, such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Performing prospective member calls and tours, assessing their membership needs.
  • Executing retail transactions with accuracy and driving sales goals.
  • Regularly cleaning and sanitizing exercise equipment and Black Card spa amenities, including communal spaces and assigned areas.
  • Ensuring restrooms are clean, sanitized, stocked, and clutter-free, following the routine cleaning schedule.
  • Frequently performing a comprehensive walk of all club areas, quickly fixing any safety/policy issues and addressing cleanliness concerns.
  • Promptly addressing maintenance and facility concerns, such as broken and/or missing equipment.
Why Join Us?

We offer a range of benefits, including:

  • Medical, Dental, and Vision Insurance
  • Vacation/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts
  • Engaging team-building competitions and social events
About You

We're looking for someone with:

  • 6-12 months of experience in a customer service environment (preferred)
  • Must be 18 years of age or older
  • Ability to pass a background check
  • Willingness to become CPR/AED Certified (training provided by Planet Fitness)
  • Basic computer proficiency

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