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IT Support Specialist

2 months ago

Athens, Georgia, United States University of Georgia Full time
About the Role

The University of Georgia is seeking a highly skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide first-tier technical support to faculty, staff, and students for enterprise-wide systems.

Key Responsibilities
  • Provide technical support for UGA faculty, staff, and students for enterprise-wide systems
  • Facilitate communication between Help Desk personnel and higher tier consultants on complex technical issues
  • Serve as a natural escalation point for complex technical issues that other first-tier support agents cannot resolve
  • Assist in managing maintenance, development of internal and external knowledge resources
  • Facilitate the coordination of and volunteer for EITS public outreach events
Requirements

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Experience in providing front-end Tier One support is preferred.

What We Offer

The University of Georgia offers a competitive salary and benefits package, including a retirement plan and opportunities for professional growth and development.