Front Desk Ambassador
3 days ago
Job Summary: We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Schulte Companies. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.
Key Responsibilities:
- Greet and Engage Guests: Welcome guests with a warm smile and provide personalized attention to ensure a positive first impression.
- Handle Guest Inquiries and Complaints: Respond promptly and professionally to guest inquiries and resolve any issues or concerns in a timely and satisfactory manner.
- Process Reservations and Check-Ins: Efficiently manage guest reservations and check-ins, ensuring accuracy and attention to detail.
- Assist with Luggage and Transportation: Provide assistance with luggage and transportation needs, ensuring guests' comfort and convenience.
- Maintain Cleanliness and Organization: Maintain the cleanliness and organization of the lobby and common areas, ensuring a welcoming and comfortable environment for guests.
- Promote Hotel Amenities and Services: Promote hotel amenities and services to guests, ensuring they are aware of the many benefits and offerings available to them.
Requirements:
- Excellent Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively interact with guests and colleagues.
- Customer Service Focus: Demonstrate a strong customer service focus, with a commitment to delivering exceptional guest experiences.
- Attention to Detail: Possess strong attention to detail, with the ability to accurately process reservations and manage guest information.
- Teamwork and Adaptability: Demonstrate a willingness to work collaboratively as part of a team, with the ability to adapt to changing circumstances and priorities.
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