Front Desk Associate

2 months ago


Athens, Georgia, United States Planet Fitness Full time
{"title": "Front Desk Associate Role Overview", "content": "Deliver Exceptional Member Experiences

As a Front Desk Associate at Planet Fitness, you will be the face of our Judgement Free Zone, providing a superior level of customer service to our members, prospective members, and guests. Your primary responsibility will be to ensure an exceptional member experience, ensuring that every interaction is positive, friendly, and memorable.

Key Responsibilities
  • Greet members and guests, assisting with questions and concerns while checking in.
  • Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance, and showing support in their fitness journeys.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances, and transferring memberships.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize exercise equipment and Black Card spa amenities, ensuring a clean and safe environment for members.
Why Join Planet Fitness?
  • Medical, Dental, and Vision Insurance
  • Vacation/Sick Time/Holiday Pay
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts
  • Engaging team-building competitions and social events
About Your Qualifications
  • 6-12 months of experience in a customer service environment is preferred
  • Must be 18 years of age or older
  • Ability to pass a background check
  • Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  • Basic computer proficiency
", "lang_code": "en-US"}

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