Regional Operations Director

4 days ago

Baltimore, Maryland, United States The Fresh Market Full time
Job Summary

The Regional Manager of Operations is a key leadership role responsible for directing a group of stores within a geographic or otherwise defined area. This position requires a strong leader who can provide vision, guidance, and support to store managers to ensure that all stores operate within The Fresh Market's standards and drive best-in-class practices.

Key Responsibilities
  • Provide overall direction to improve store operations within an assigned region and meet operational objectives.
  • Plan and implement zone and region-level initiatives to increase sales while controlling operational costs.
  • Ensure store operations adhere to legal and operational compliance requirements.
  • Maintain staffing, training, and development at the regional and store levels to ensure programs are being executed and monitored for success.
  • Provide coaching and mentoring to store teams at all levels to ensure optimal business and guest engagement results.
  • Conduct regular store visits to ensure business standards are maintained, expectations are being achieved, coaching and developing are occurring, and action plans are developed to grow the business.
  • Ensure top talent is identified and selected across the region and assist with the onboarding of new management employees and the development of leadership skills.
  • Drive sales and meet all controllable expenses such as payroll, shrink, safety, and supplies.
  • Develop and execute actions that ensure an engaged employee base and culture focused on guest experience and sales.
  • Lead change within the region for all aspects of the business.
Requirements
  • Preferred: A minimum of 5 years of work experience in retail operations management, hospitality, or restaurant.
  • At least some experience leading a multi-store organization, including recruiting, retention, supervision, employee development, and responsibility for sales, gross margins, labor, and profit.
  • Demonstrated excellent guest service skills and ability to communicate clearly and concisely, both verbally and written.
  • Ability to apply sound business acumen and principles, including retail sales understanding and P&L responsibility.
  • Proven ability to select, develop, and retain top talent.

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