HVAC Operations Manager

2 weeks ago


Twin Falls, Idaho, United States The SEER Group, LLC Full time
Position Title: HVAC Operations Manager

Company: The SEER Group, LLC

Industry: HVAC

Position Type: Full-time

Overview:
The HVAC Operations Manager is tasked with overseeing the service and maintenance aspects of the HVAC sector. This role is crucial for ensuring that our team delivers exceptional service to our clients while maintaining operational efficiency.

Key Responsibilities:
1. Coordinate and manage field personnel to service a diverse customer base.
2. Supervise and direct service technicians, ensuring quality and timely completion of fieldwork.
3. Conduct site visits to assess service needs and provide hands-on support.
4. Troubleshoot and resolve technical issues, offering guidance and training to team members.
5. Uphold high standards of customer service, fostering positive relationships with clients.
6. Monitor departmental budgets, profitability, and overall customer satisfaction.
7. Ensure efficient execution of maintenance contracts and installations.
8. Respond to emergency service requests and support technicians in the field.

Qualifications:
- Minimum of 5 years of experience in HVAC service management.
- Proven ability to lead and manage HVAC service teams.
- Strong technical knowledge of HVAC systems and equipment.
- Excellent problem-solving skills and ability to support field staff.
- Outstanding customer service and communication abilities.
- Capacity to perform under pressure in a dynamic environment.
- Strong organizational and time management skills.
- Valid driver's license with a clean driving record.
- High school diploma or equivalent required.

Additional Information:
The SEER Group, LLC is committed to maintaining a skilled workforce through ongoing training and professional development. We pride ourselves on delivering high-quality service to both residential and commercial clients. We are an Equal Opportunity Employer.

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