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HVAC Operations Manager

2 months ago

Twin Falls, Idaho, United States ZipRecruiter Full time
Company Overview:
Element Heating and Cooling is a distinguished provider in the heating and cooling sector, dedicated to delivering exceptional service and upholding our commitment to quality. We have established a strong reputation that drives our growth and success.

Position Title:
HVAC Operations Manager

Location:
Not specified

Compensation:
$65,000 - $80,000 (based on experience)

Work Schedule:
Monday - Friday, 7:00 AM - 5:00 PM, with additional hours as required.
Benefits:
401K with up to a 4% employer match, comprehensive medical, dental, vision, and life insurance fully covered by the employer, paid holidays, vacation, and birthday leave.

Additional Perks:
Company-provided uniforms, financial support for education.

Job Type:
Full-time

Role Summary:
The HVAC Operations Manager is tasked with overseeing the service and maintenance operations within the HVAC sector. This role involves coordinating and dispatching field personnel to a diverse customer base.

Key Responsibilities:
1. Coordinate and dispatch field personnel to various service locations.
2. Manage and direct service technicians, ensuring efficient field operations.
3. Conduct site visits to monitor service quality and customer satisfaction.
4. Troubleshoot issues and provide ongoing training to service staff.
5. Ensure that all personnel are equipped with the necessary tools and training.
6. Maintain a high standard of customer service at all times.
7. Oversee departmental costs and profitability, ensuring optimal personnel utilization.
8. Address customer concerns promptly and effectively.
9. Assist service technicians with emergency calls to minimize downtime while providing leadership and support.