Senior Operations Manager

1 week ago


Cumberland Center, Maine, United States FusionWorks Full time
About the Role

FusionWorks is seeking a highly skilled and experienced Project Manager to lead our internal team for a hosting and cloud provider project. As a key member of our team, you will be responsible for developing new sales approaches while meeting project goals, ensuring quality goals and predetermined success rates, and optimizing work processes and procedures.

Key Responsibilities
  • Project management and leadership of an internal team
  • Development of new sales approaches and strategies
  • Continuous support and development of the team through coaching and training
  • Point of contact for clients and stakeholders
  • Ensuring quality goals and predetermined success rates
  • Optimizing work processes and procedures
Requirements
  • Professional background in call centers and relevant practical experience in the industry and leadership positions
  • Sales affinity and negotiation skills with clients
  • Good German language skills, both written and spoken
  • Strong communication and conflict resolution skills
  • High level of judgment, responsibility, teamwork, and assertiveness
  • Performance and revenue-oriented, as well as structured work style
  • High personal commitment and ability to self-motivate
About FusionWorks

FusionWorks is a dynamic and innovative company that values teamwork, creativity, and customer satisfaction. We offer a collaborative and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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