User Research Operations Specialist

4 days ago


Austin, Texas, United States Purple Drive Full time
About the Role

We are seeking a highly skilled User Research Operations Engineer to join our team at Purple Drive. As a key member of our research operations team, you will be responsible for managing multiple user research studies concurrently in a fast-paced and dynamic environment.

Key Responsibilities
  • Manage multiple user research studies concurrently, ensuring timely completion and high-quality data collection.
  • Develop and maintain technical documents, including study instructions, operating procedures, and training documents for study facilitators.
  • Facilitate user study sessions, ensuring a positive participant experience and high-quality data collection.
  • Train and oversee other study facilitators on data collection procedures, providing guidance and support as needed.
  • Contribute to the design of user study data collection systems, including hardware, firmware, software, and user interface specifications.
  • Review and assess study data for quality and integrity, identifying areas for improvement and implementing corrective actions.
  • Develop and implement risk mitigation strategies to ensure data quality and study timelines are met.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement changes to enhance participant experience, data quality, and operational efficiency.
Requirements
  • 3+ years of technical work experience in high-volume consumer electronic testing and data collection, preferably in computer tablets or mobile phones.
  • 3+ years of hands-on experience facilitating in-person user studies, with additional experience in bringing up and supporting user research a plus.
  • Excellent understanding of terminal/command line, software installation, and troubleshooting.
  • Able to stand up, scale, and coordinate technical bench and user studies.
  • High attention to detail, resourcefulness, creativity, and results-oriented mindset.
  • Excellent verbal and written communication skills.
  • Familiarity with research fundamentals, including design of experiments, user research, statistics, data visualization.
  • Familiarity with engineering fundamentals across multiple disciplines, including hardware, software, algorithms, human factors, data infrastructure.
  • Proficiency in data management tools and technologies, such as SQL, Excel, Python, etc.
  • Project management experience a plus.
  • Experience working with RF and wireless connectivity technologies, such as Bluetooth, WiFi, a plus.

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