Current jobs related to End-User Technology Specialist - Austin, Texas - Jackson Walker

  • Technology Support Specialist

    2 weeks ago

    Austin, Texas, United States The University of Texas at Austin Full time

    Job SummaryWe are seeking a highly skilled Technology Support Specialist to join our team at The University of Texas at Austin. As a key member of our support team, you will be responsible for providing exceptional technical assistance to university employees, faculty, and students.Key ResponsibilitiesProvide timely and effective technical support via phone,...

  • Technology Support Specialist

    2 weeks ago

    Austin, Texas, United States Elevate Entertainment Group Full time

    Job Title: Technology Support SpecialistWe are seeking a highly skilled and motivated Technology Support Specialist to join our team at Elevate Entertainment Group. As a key member of our IT department, you will be responsible for providing technical assistance and support to our cast members, ensuring the smooth operation of our systems and...

  • Technology Support Specialist

    4 weeks ago

    Austin, Texas, United States Elevate Entertainment Group Full time

    About UsElevate Entertainment Group is a leading provider of entertainment destinations, creating immersive experiences for guests through innovative technologies and attractions. Our portfolio includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz Cinemas, Times Square Grand Slam, and Violet Crown Cinemas.Job DescriptionThe Technology Support...

  • Technology Support Specialist

    3 weeks ago

    Austin, Texas, United States Elevate Entertainment Group Full time

    About UsAustin-based Elevate Entertainment Group is a leading provider of entertainment destinations that connect people through shared experiences. As an Inc. 5,000 Fastest Private Growing Company and the nation's largest operator of cinema-entertainment centers, our portfolio of brands includes EVO Cinemas, EVO Entertainment, Elevate Rewards, ShowBiz...

  • Web Specialist

    1 month ago

    Austin, Texas, United States Austin Community College Full time

    Job Title: Specialist, Web llAustin Community College is seeking a highly skilled and innovative Web Specialist & Technology Liaison to join the Department of Composition & Literary Studies (CLS).Job Summary:The successful candidate will be responsible for developing, maintaining, and enhancing the department's web presence and managing the department's...

  • User Research Scientist

    2 weeks ago

    Austin, Texas, United States Apple Full time

    Job SummaryApple is seeking a highly skilled RF Research Scientist to join our Human Engineering team. This role will focus on applying technical expertise in RF technology to user research, driving the design and development of Apple's wireless products. The ideal candidate will have a strong background in RF and wireless connectivity technologies, with...

  • Information Technology Specialist V

    4 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary:The Texas Department of Aging & Disability Services is seeking a highly skilled Information Technology Support Specialist V to join our team. As a key member of our Learning Systems Support team, you will provide advanced IT support work, working under minimal supervision with latitude for the use of initiative and independent judgment.Key...

  • Senior Front-End Developer

    3 weeks ago

    Austin, Texas, United States PTP Full time

    At PTP, we're seeking a seasoned Front-End Developer to spearhead the development of innovative Customer Experience (CX) solutions. As a key member of our team, you'll be responsible for crafting user-centric interfaces that drive results for our clients. With a passion for creativity and a knack for problem-solving, you'll collaborate with our diverse team...

  • Front-end ReactJS Developer

    3 weeks ago

    Austin, Texas, United States Dice Full time

    Job Title: Front-end ReactJS DeveloperChandra Technologies, Inc. is seeking a skilled Front-end ReactJS Developer to join their team. As a key member of the IT Division, this individual will be responsible for designing, developing, and maintaining robust web applications using React, TypeScript, and other related technologies.Key Responsibilities:Design and...

  • Front-End Web Developer

    1 month ago

    Austin, Texas, United States Resource Informatics Group Full time

    Job OpportunityPosition:Front-End Web Developer/Web DesignerOverview:Resource Informatics Group is seeking a skilled Front-End Web Developer/Web Designer to join our team. The ideal candidate will have experience in web design and development, with a focus on creating visually appealing and user-friendly interfaces.Responsibilities:Design and develop...

  • Information Technology Specialist

    3 weeks ago

    Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    Job Summary: We are seeking a highly skilled Information Technology Specialist to join our team at the Texas Department of Aging & Disability Services. The successful candidate will provide advanced technical support and customer service duties associated with the Texas Integrated Eligibility Redesign System (TIERS) and other eligibility applications.Key...

  • Senior Front-End Software Engineer

    4 weeks ago

    Austin, Texas, United States FloSports, Inc. Full time

    Job Title: Senior Front-End Software EngineerFloSports, Inc. is a leading sports media company that is revolutionizing the way sports fans experience live events, news, and highlights. We are seeking a highly skilled Senior Front-End Software Engineer to join our Web App team and help us create innovative and engaging mobile-first web experiences.About the...

  • Front-End Developer

    6 days ago

    Austin, Texas, United States KingsIsle Entertainment Full time

    Job Title: Front-End DeveloperAbout the Role:We are seeking a skilled Front-End Developer to join our team at KingsIsle Entertainment. As a Front-End Developer, you will work closely with our team of developers, designers, and QA engineers to create high-quality web applications that serve millions of users.Key Responsibilities:* Master and maintain our...

  • Information Technology Support Specialist

    2 weeks ago

    Austin, Texas, United States Texas Oncology Full time

    Job Title: Information Technology Support CoordinatorAbout the Role:Texas Oncology is seeking a highly skilled Information Technology Support Coordinator to join our team. As a key member of our IT department, you will be responsible for providing technical support to our staff, troubleshooting computer systems, and ensuring the smooth operation of our...

  • Front End Developer W2 Role

    2 weeks ago

    Austin, Texas, United States Compunnel Inc. Full time

    Compunnel Inc. is seeking a highly skilled Front End Angular Developer for a W2 roleLocation: Austin, TXKey Responsibilities:Design and develop high-quality front-end user interfaces using Angular and other relevant technologies.Collaborate with cross-functional teams to integrate front-end components with backend services.Implement responsive web design...

  • Front-End Web Developer/UX Specialist

    1 month ago

    Austin, Texas, United States Resource Informatics Group Full time

    JOB OPPORTUNITY**Front-End Web Developer/Web Designer Position**We are seeking a skilled Front-End Web Developer/Web Designer to join our team at Resource Informatics Group. This is a long-term opportunity to work on exciting projects and contribute to the growth of our organization.**Key Responsibilities:**• Design and develop visually appealing and...

  • Information Technology Support Specialist

    3 weeks ago

    Austin, Texas, United States Texas Oncology Full time

    Job Title: Information Technology Support CoordinatorAt Texas Oncology, we are seeking a highly skilled and detail-oriented Information Technology Support Coordinator to join our team. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our computer systems and network infrastructure.Key...

  • Front-End Software Engineer, Ads Experience

    2 weeks ago

    Austin, Texas, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Front-End Engineer to join our MADS Reporting User Experience team at Amazon. As a pioneering Engineer, you will build innovative new experiences that help advertisers get the most out of their campaigns.Key ResponsibilitiesCollaborate closely with our software leaders to innovate and contribute to new ads...

  • IT Support Specialist

    1 month ago

    Austin, Texas, United States IT Shoulders, Inc. Full time

    Job SummaryThe IT Helpdesk Specialist is a key member of our IT team, responsible for providing top-notch support to our end-users. This role requires a high level of technical expertise, excellent communication skills, and a customer-centric approach.ResponsibilitiesInvestigate, analyze, and resolve technical issues related to computer hardware, software,...

  • Senior Front End Developer

    4 weeks ago

    Austin, Texas, United States Western Union Full time

    Job Title: Senior Front End DeveloperWestern Union is seeking a highly skilled Senior Front End Developer to join our team. As a key member of our cross-functional team, you will be responsible for building next-generation user experiences for consumer applications.Key Responsibilities:Collaborate with product management, design team, and other stakeholders...

End-User Technology Specialist

2 months ago

Austin, Texas, United States Jackson Walker Full time
Job Overview

Please note that Jackson Walker is not currently accepting search firm submissions in connection with this opening.

Position Title: Desktop Engineer

Employment Status: Non-Exempt

Department: Information Technology

Reporting To: Service Desk Manager

Position Summary: This role is dedicated to providing comprehensive support for end-user technology within a dynamic professional setting. Responsibilities include the imaging, configuration, management, and upkeep of authorized devices, peripherals, and software applications to ensure a seamless end-user experience. The position also entails maintaining asset life-cycle management through precise and current inventory records of all technology assets owned by the firm. Additionally, the role involves managing, documenting, and implementing designated software applications, as well as resolving issues, identifying trends, advocating for customer and departmental technology needs, and overseeing firm assets.

Key Responsibilities: The specific duties of this position encompass, but are not limited to:

  • Delivering exceptional, customer-oriented technology support
  • Conducting technical troubleshooting, analysis, diagnostics, and problem-solving related to technology hardware and software
  • Testing, learning, and deploying new and upgraded software solutions
  • Monitoring and resolving issues with desktop operating systems, hardware, drivers, and software applications
  • Imaging computer devices with the current firm image and ensuring firmware and drivers are up-to-date
  • Providing technical guidance and mentoring to Service Desk staff, assisting colleagues in resolving support issues
  • Leading or participating in special projects and serving on manager-appointed task forces
  • Contributing articles to the departmental Knowledge Base and other user education materials (e.g., FAQ Bulletins, instructional sheets)
  • Acting as a Subject Matter Expert (SME) on assigned applications, processes, and hardware
  • Assisting with customer support on the Service Desk as needed
  • Attending training sessions to enhance knowledge of firm software and processes
  • Leading or assisting in training workshops for end users or Service Desk colleagues
  • Developing and maintaining proficient knowledge of supported applications, relevant products, current support policies, and methods of support delivery
  • Creating clear and concise technical documentation
  • Maintaining inventory control of essential operating supplies and initiating equipment maintenance and calibration through approved vendors
  • Providing detailed and high-quality incident tickets to ensure proper use of logs and tracking tools
  • Conducting or assisting in the analysis of end-user issues and delivering appropriate remediation and responses
  • Assisting with inquiries regarding desktop applications, configurations, and how-to questions, dispatching tickets accordingly
  • Upholding performance standards, implementing and ensuring compliance with operating policies, procedures, and best practices, while meeting or exceeding customer expectations for quality, service, and timeliness
  • Providing technical or procedural guidance to team members
  • Monitoring support activities for the customer base and informing relevant parties of any perceived trends in calls and solutions
  • Effectively communicating to keep management informed by submitting reports on special or urgent projects, sensitive issues, or changes, and recommending action plans to improve operating conditions
  • Consistently demonstrating high levels of customer service, advocacy, and professionalism
  • Researching and providing accurate technical solutions to end users promptly
  • Participating in the after-hours support program
  • Installing, supporting, and troubleshooting hardware, software, printing, or approved mobile devices for all personnel
  • Coordinating the shipping and receipt of hardware while maintaining detailed documentation
  • Maintaining accurate and up-to-date inventory records of all firm computers and related hardware
  • Providing presentation support on and off-site
  • Performing all other duties as assigned

Required Knowledge, Skills, and Abilities:

  • Experience in Desktop Support within a corporate environment
  • Ability to make quick and informed decisions
  • Ability to meet deadlines while maintaining attention to detail
  • Strong technical written and verbal communication skills
  • Collaborative team attitude
  • Exceptional customer service skills
  • Project Management experience
  • Bachelor's degree preferred
  • Must carry a Firm-provided mobile communications device
  • Occasional requirement to work beyond standard hours
  • Some travel to other locations and/or remote training facilities may be necessary
  • Interpersonal skills necessary for effective communication with a diverse group of customers, attorneys, and staff
  • Other duties as assigned by the employer

Technical Certifications Required: M365: Endpoint Administrator

Technical Certifications Preferred: CompTIA A+, MD-102 Endpoint Management, AZ-900 Azure Fundamentals

Physical Requirements:

  • Good vision
  • Clear hearing and speaking ability
  • Dexterity with hands and fingers
  • Ability to lift light weights such as PC equipment and printers

Working Conditions: Standard office environment with minimal exposure to excessive noise and temperature.