Patient Financial Services Specialist
2 weeks ago
Position Overview:
As a key member of our financial counseling team, you will play a vital role in assisting patients with their financial needs. Your expertise will help ensure that patients understand their financial responsibilities and options available to them.
Key Responsibilities:
1. Conduct interviews with patients to assess their financial counseling requirements, whether in person or via phone.
2. Utilize CPT codes to provide accurate cost estimates for procedures.
3. Determine patient eligibility for benefits, Medicaid, and other financial assistance programs based on provided information.
4. Educate patients on their insurance benefits, financial liabilities, and the application process for financial assistance.
5. Communicate hospital billing practices and patient rights regarding financial obligations.
6. Assist insured patients in understanding their financial responsibilities post-insurance coverage.
7. Review financial statements to determine eligibility for payment arrangements, documenting findings appropriately.
8. Collaborate with specialty departments to establish financial arrangements for elective services.
9. Identify and resolve potential billing issues for patients effectively.
10. Address billing inquiries from patients in various service areas.
Qualifications:
Education:
- High school diploma or equivalent required.
- Background checks as per state regulations.
Preferred Experience:
- Minimum of two years in a healthcare environment.
- Proficient typing skills.
Skills and Abilities:
- Strong customer service and communication skills.
- Familiarity with medical terminology and third-party payor regulations.
- Ability to utilize computer systems for processing and documentation.
Work Environment:
- Office and patient care settings.
WVU Medicine is an Equal Opportunity Employer:
We celebrate diversity and encourage applications from all qualified individuals.
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