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Float Pre-Access Specialist

2 months ago


Morgantown, West Virginia, United States Mon Health Full time

Job Summary
As a key member of the Mon Health team, the Float Pre-Access Specialist plays a vital role in ensuring a seamless transition for patients to the point of care. This position is responsible for assisting with the improvement of front-end Revenue Cycle functions, including scheduling, pre-registration services, authorization, verification of benefits and eligibility, accurate payment estimation, and point-of-service collections. The successful candidate will be a team player who is passionate about delivering exceptional customer service and making a positive impact on the patient experience.

Key Responsibilities
• Assist with the improvement of front-end Revenue Cycle functions, including scheduling, pre-registration services, authorization, and verification of benefits and eligibility
• Provide accurate payment estimation and point-of-service collections
• Develop and implement process improvements to increase efficiency and effectiveness
• Collaborate with the Patient Access Manager to achieve departmental goals and objectives
• Provide exceptional customer service to patients, families, and healthcare providers
• Maintain accurate and up-to-date records and reports

Requirements
• High school diploma or equivalent; or higher degree obtained
• Certification in business and office management and/or Associates Degree preferred
• 2-3 years of experience in business, office management, customer service, or Patient Access (Registration or Financial Counseling)
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities