Flooring Project Coordinator
2 weeks ago
Job Type:
Full-time
About the Company:
Service Pros Installation Group, Inc. is a family-owned enterprise located in Charlotte, NC, focused on creating a positive influence on our clients and team members. We proudly serve as the exclusive flooring installation partner for Lowe's Home Improvement across various regions.
Mission:
Our commitment lies in providing outstanding customer experiences through our unwavering dedication to service excellence.
Vision:
We aim to improve the quality of life for our employees, customers, and partners within the communities we engage with daily.
Core Values:
- Stewardship
- People
- Integrity
- Growth
Job Title:
Flooring Project Coordinator
Role Description:
- Facilitate effective communication among Lowe's Installed Sales personnel, Service Pros Installation Group's Contractors, and clients
- Oversee all elements of flooring projects to guarantee customer satisfaction
Key Responsibilities:
- Confirm work orders and address any discrepancies
- Arrange installations and appointments
- Collaborate with Contractors prior to installations
- Resolve customer complaints and ensure satisfaction
- Manage inventory and prepare necessary materials
- Assist with loading and unloading trucks as required
Requirements:
- High school diploma or equivalent
- 12 years of relevant experience preferred
- Customer service experience is advantageous
- Basic technological skills and proficiency in Microsoft Office
- Strong organizational and multitasking capabilities
Benefits:
- Monday-Friday, 8AM-5PM schedule
- Dental, Disability, Life, Medical, and Vision Insurance
- 401K Company Match
- Paid Time Off and Holiday Pay
- Physical ability to lift up to 75 lbs.
- Comfortable working in non-climate-controlled environments
Salary Range:
$18-$22 per hour
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