Flooring Project Coordinator

2 weeks ago


Liverpool, New York, United States Service Pros Installation Group, Inc. Full time

Job Type:
Full-time

About the Company:
Service Pros Installation Group, Inc. is a family-owned enterprise located in Charlotte, NC, focused on creating a positive influence on our clients and team members. We proudly serve as the exclusive flooring installation partner for Lowe's Home Improvement across various regions.

Mission:
Our commitment lies in providing outstanding customer experiences through our unwavering dedication to service excellence.

Vision:


We aim to improve the quality of life for our employees, customers, and partners within the communities we engage with daily.


Core Values:

  • Stewardship
  • People
  • Integrity
  • Growth

Job Title:
Flooring Project Coordinator


Role Description:

  • Facilitate effective communication among Lowe's Installed Sales personnel, Service Pros Installation Group's Contractors, and clients
  • Oversee all elements of flooring projects to guarantee customer satisfaction

Key Responsibilities:

  • Confirm work orders and address any discrepancies
  • Arrange installations and appointments
  • Collaborate with Contractors prior to installations
  • Resolve customer complaints and ensure satisfaction
  • Manage inventory and prepare necessary materials
  • Assist with loading and unloading trucks as required

Requirements:

  • High school diploma or equivalent
  • 12 years of relevant experience preferred
  • Customer service experience is advantageous
  • Basic technological skills and proficiency in Microsoft Office
  • Strong organizational and multitasking capabilities

Benefits:

  • Monday-Friday, 8AM-5PM schedule
  • Dental, Disability, Life, Medical, and Vision Insurance
  • 401K Company Match
  • Paid Time Off and Holiday Pay
  • Physical ability to lift up to 75 lbs.
  • Comfortable working in non-climate-controlled environments

Salary Range:
$18-$22 per hour

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