Customer Service Representative
4 days ago
As a Customer Service Representative at Sun Pharmaceutical Industries, Inc., you will play a vital role in handling daily customer service functions for Chain, Wholesale, Distributor, and Mass Merchandisers for the Generic Rx sales divisions. This position requires excellent communication and problem-solving skills, as you will interact with customers and sales field representatives to establish a rapport and help grow the business.
Key Responsibilities- Handle daily customer inquiries, including sales order tracking, in-stock questions, and product-related concerns.
- Analyze situations, investigate problems, and determine solutions to ensure customer satisfaction.
- Review multiple reports daily to ensure orders are accurately processed and shipped from the distribution center in a timely manner.
- Manage backorders for all accounts, including weekly backorder reports for each customer, and expedite shipments as necessary to avoid failure to supply penalties.
- Review and analyze customer scorecards and service levels monthly to identify and resolve any issues that may be negatively affecting our service levels and to avoid penalties.
- Liaise between customers and Accounts Receivable, as well as Pricing and Contracts, for any pricing and deduction-related issues.
- Interact daily with logistics and warehouse regarding customer orders and inventory levels.
- Monitor sales and create sales reports using SAP to look for trends and support field sales customer visits.
- Navigate customer website portals for customer sales, scorecards, and deduction issues.
- Work with Regulatory and Quality Assurance on customer requirements.
- College preferred.
- A minimum of one to two years customer service experience in a non-call center environment is a must (pharmaceuticals or chemicals experience a plus).
- Excellent verbal and written communication skills.
- Detail-oriented with good time management skills.
- Strong computer skills, including Excel skills and SAP experience preferred.
- Positive customer service attitude with a pleasant and professional phone manner.
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Customer Service Representative
3 weeks ago
Hoover, AL, USA, United States OnTime Service Full timeAbout OnTime ServiceWe are a locally owned and operated company that has been serving the community since 1975. Our mission is to provide exceptional customer service and leave a positive impact on every interaction.Job SummaryWe are seeking a highly skilled and customer-focused Customer Care Representative to join our team. As a Customer Care...
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Customer Service Representative
3 weeks ago
Hoover, AL, USA, United States OnTime Service Full timeAbout OnTime ServiceWe are a locally owned and operated company that has been serving our community for over 45 years. Our mission is to provide exceptional customer service and to leave a positive impact on every customer we interact with.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service...
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Customer Service Representative
2 weeks ago
Hoover, AL, USA, United States OnTime Service Full timeAbout OnTime ServiceWe are a locally owned and operated company that has been serving the community since 1975. Our mission is to provide exceptional customer service and leave a positive impact on every interaction.Job SummaryWe are seeking a highly skilled and customer-focused Customer Care Representative to join our team. As a Customer Care...
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Sales Representative
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Customer Service Representative
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Blossvale, NY , USA, United States Michael Collea - State Farm Agent Full timeJob OpportunityWe are seeking a motivated and ambitious individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused review process to educate customers about insurance options.About Our...
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Customer Service Representative
3 weeks ago
Henrietta, NY , USA, United States Exxpress Tire Full time{"Job Title": "Customer Service Representative", "Job Description": "Job SummaryExxpress Tire is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for ensuring the accuracy and inventory availability for incoming web-based and phone orders,...
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Customer Service Representative
2 weeks ago
West Henrietta, NY , USA, United States Paychex Inc. Full timeJob Title: Customer Service Representative Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Paychex Inc. in Rochester, NY. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients who utilize our services with the Work...
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Customer Service Representative
1 week ago
Webster, NY , USA, United States DELTA SONIC CAR WASH Full timeAbout Delta Sonic Car WashWe are a leading provider of car wash and detail shop services, recognized nationally as a Top Place to Work. Our team members enjoy flexible schedules, team member discounts, scholarship opportunities, and a fun, team-oriented culture.Job SummaryWe are seeking a Customer Advisor to join our team. As a front-line representative, you...
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Customer Service Representative
3 weeks ago
Dewitt, NY, USA, United States DELTA SONIC CAR WASH Full timeAbout Delta Sonic Car WashWe are a leading car wash and detail shop company that offers a variety of career paths for individuals to grow with us. Our team is recognized nationally as a Top Place to Work, and we take great pride in providing outstanding opportunities and a positive work culture.Job SummaryWe are seeking a Customer Advisor to join our team....
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Customer Service Representative
2 weeks ago
Webster, NY , USA, United States DELTA SONIC CAR WASH Full timeCustomer Advisor Job DescriptionAt Delta Sonic Car Wash, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a front-line representative, you'll be responsible for delivering exceptional customer service, educating customers on our services, and ensuring a positive experience for all who visit our car...
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Customer Service Representative
4 weeks ago
Webster, NY , USA, United States DELTA SONIC CAR WASH Full timeAbout Delta Sonic Car WashWe are a leading provider of car wash and detail shop services, recognized nationally as a Top Place to Work. Our team is dedicated to delivering exceptional customer experiences and providing a positive work culture.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor....
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Customer Service Representative
3 weeks ago
Cicero, NY , USA, United States Banner Solutions Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Representative to join our team at Banner Solutions. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, identifying new business opportunities, and driving revenue growth.Key ResponsibilitiesDevelop...
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Customer Service Representative
4 weeks ago
Dewitt, NY, USA, United States DELTA SONIC CAR WASH Full timeAbout Delta Sonic Car WashWe are a leading provider of car wash and detail shop services, recognized nationally as a Top Place to Work. Our team is dedicated to delivering exceptional customer experiences and providing a positive work culture.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor....
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Customer Service Representative
5 days ago
Guilderland, NY , USA, United States VENT Fitness Full timeJob DescriptionKey Responsibilities:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, ensuring a positive and memorable experience at our club.Key Skills and Qualities:We are...
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Customer Service Representative
3 weeks ago
Webster, NY , USA, United States DELTA SONIC CAR WASH Full timeCustomer Advisor Job DescriptionAt Delta Sonic Car Wash, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a front-line representative, you'll be responsible for delivering exceptional customer service, educating customers on our services, and ensuring a positive experience for all who visit our car...
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Customer Service Representative
2 weeks ago
Oneonta, NY , USA, United States Community Financial System, Inc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking floor team, you will be responsible for delivering exceptional customer experiences and providing personalized support to our customers.Key ResponsibilitiesProvide top-notch customer service and...
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Customer Service Representative
1 week ago
Webster, NY , USA, United States Delta Sonic Full timeDelta Sonic is seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a front-line representative, you will be responsible for providing exceptional customer service, educating customers on our car wash and detail shop services, and ensuring a positive experience for all patrons. This is a fast-paced position...
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Customer Service Representative
2 weeks ago
Webster, NY , USA, United States Delta Sonic Full timeDelta Sonic is seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a front-line representative, you will be responsible for providing exceptional customer service, educating customers on our car wash and detail shop services, and ensuring a positive experience for all patrons. This is a fast-paced position...
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Customer Service Representative
1 week ago
Lancaster, NY , USA, United States Government Employees Insurance Company Full timeCustomer Service Role at GEICOSalary: $20.15 per hour/$40,602.25 per yearGEICO is seeking a Customer Service Representative to provide exceptional support to our policyholders. As a key member of our team, you will be responsible for answering billing questions, making policy changes, and providing recommendations to ensure a positive customer experience.Key...
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Customer Service Representative
3 weeks ago
Oneonta, NY , USA, United States Community Financial System, Inc. Full time{"Responsibilities": "Key ResponsibilitiesAs a Customer Service Representative at Community Financial System, Inc., you will be responsible for delivering exceptional customer experiences to our valued clients. Your primary focus will be on providing personalized service, resolving customer inquiries, and promoting our financial products and services.Provide...
