Customer Service Representative

2 weeks ago


Oneonta NY USA, United States Community Financial System, Inc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our banking floor team, you will be responsible for delivering exceptional customer experiences and providing personalized support to our customers.

Key Responsibilities
  • Provide top-notch customer service and support to customers on the banking floor
  • Determine customer needs and provide solutions to meet those needs
  • Participate in branch prospecting efforts to drive business growth
  • Assist customers with various requests, including stop payments, wire transfers, and balance discrepancies
  • Serve as a liaison between customers and operational areas
  • May provide backup support to the teller line as needed
Requirements
  • High school diploma or equivalent required
  • Internal product and services knowledge
  • Accurate and proficient math skills
  • Professional and friendly interpersonal communication skills
  • Proficient computer skills
  • Clear thinking and ability to stay focused
  • Thorough knowledge of bank products and services
What We Offer

We offer a competitive salary, plus potential for annual merit increase. In addition to your salary, you will be rewarded with benefits including 11 paid holidays, paid vacation, medical, vision, and dental insurance, 401(k) with generous match, pension, tuition reimbursement, banking discounts, and more.

Physical Requirements

The physical demands of this role include standing, walking, sitting, using hands and fingers, handling or feeling, reaching with hands or arms, speaking, and hearing. The employee may occasionally be required to lift and/or move up to 25 pounds.



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