Hospitality Service Representative

2 weeks ago


Miami Beach Florida, United States Moxy Miami South Beach Full time

Overview:

Opportunity:
Hospitality Service Representative

Welcome, register, and assist guests in a warm and professional manner, adhering to hotel and brand standards as well as sustainability practices.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

Promptly greet guests and offer assistance with their needs.

Register and allocate guests to their accommodations.

Establish payment methods and verify credit information.

Handle and confirm reservations.

Calculate bills, collect payments, and provide change to guests.

Transmit and receive messages using telephones or the Property Management System (PMS).

Address guest requests in a timely manner.

Receive and resolve guest complaints, escalating to a supervisor when necessary.

Safeguard guests' valuables in hotel safes or safe-deposit boxes, if not available in guest rooms.

Perform bookkeeping tasks, including balancing accounts and conducting audits.

Monitor guest satisfaction scores and strive to enhance departmental and overall guest satisfaction.

Adhere to sustainability guidelines and practices associated with the EarthView program.

Practice safe work habits, utilize protective safety equipment, and comply with MSDS and OSHA standards.

Assist in the breakfast area or help guests with luggage during peak times or when staffing support is needed.

Ensure overall guest satisfaction.

Carry out other duties as assigned by management.

Your Background and Skills

High School diploma or equivalent preferred.

Prior customer service experience or equivalent training required.

Familiarity with PMS systems preferred.

Work Environment and Context

Work schedule may vary and could include holidays, weekends, and alternate shifts.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us:


Steps from the sand on Washington Ave., the stylish and playful Moxy South Beach celebrates Miami's cosmopolitan culture, with the dining, drinking, and co-working options modern travelers crave.

Check into one of 202 sun-drenched guestrooms, catch some rays at the 2 pools and nearby Moxy Beach Club, and explore the many indoor-outdoor spaces.

Six dining & drinking venues from Miami's uber-popular Coyo Taco Group include Marisquería Como Como, a seafood restaurant & raw bar, open-air rooftop restaurant Serena, sexy mezcal lounge Mezcalista, and rooftop bar The Upside.

HHM Hotels is proud to be an equal-opportunity employer.

We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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