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Hospitality Services Representative

2 months ago

North Myrtle Beach, South Carolina, United States AVISTA RENTALS LLC Full time

Position: AM/PM Hospitality Services Representative

At Avista Rentals LLC, we recognize that our workforce is our greatest asset, and we strive to create an environment that prioritizes safety, communication, and engagement. Our empowered team members are dedicated to crafting exceptional experiences for our guests that go beyond their expectations.

Shifts Available: Morning & Evening

Role Overview:
The Hospitality Services Representative is the welcoming face for all guests upon their arrival, playing a crucial role in establishing a positive first impression. Key responsibilities include managing check-ins and check-outs, issuing room keys, maintaining guest account records, processing payments, and modifying reservations as necessary.

Key Responsibilities:

  • Facilitate the check-in and check-out process for guests.
  • Appropriately issue room keys to guests.
  • Collaborate with various departments to fulfill guest requests.
  • Ensure guest accommodations are met throughout their stay.
  • Adhere to all safety and security protocols; report any maintenance issues or safety concerns.
  • Greet and acknowledge all guests in accordance with company standards; proactively address their service needs.
  • Address guest inquiries and resolve any concerns related to hotel amenities and services.
Qualifications:
  • Must be available to work a flexible schedule, including weekends and holidays.
  • Previous experience in a similar role is preferred but not mandatory.
  • Excellent verbal and written communication skills, along with positive body language.
Benefits for Eligible Team Members:
  • Medical insurance coverage.
  • Vision, Dental, Disability, Life, and Accident insurance options.
  • Paid vacation time.
  • Bereavement leave.
  • 401K retirement plan.
  • Employee referral program.