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Hospitality Service Representative

2 months ago

Miami, United States Wyndham Hotels & Resorts Full time

Position: Hospitality Service Representative

Overview:

The Hospitality Service Representative plays a crucial role in delivering exceptional service to guests during their stay. This position involves managing the check-in and check-out processes while ensuring a welcoming atmosphere throughout the guest's experience.

Key Responsibilities:

  1. Provide courteous and efficient service to all guests upon arrival, during their stay, and at departure.
  2. Handle guest inquiries regarding hotel amenities, services, and local attractions in a timely manner.
  3. Maintain accurate records of guest interactions and transactions.
  4. Assist in resolving guest complaints and concerns with a focus on satisfaction.
  5. Support the management of hotel operations by adhering to established standards and procedures.

Qualifications:

Preferred candidates will have:

  • A high school diploma or equivalent.
  • Experience in the hospitality industry or a related field.
  • Strong computer skills and familiarity with hotel management software.
  • Excellent communication skills, both verbal and written.
  • A customer-oriented mindset with the ability to multitask effectively.

Physical Requirements:

Must be able to stand for extended periods and occasionally lift items weighing up to 20 pounds.

Company Overview:

Wyndham Hotels & Resorts is a leading global hotel franchisor, known for its extensive portfolio of brands that cater to diverse traveler needs. Our commitment to providing exceptional guest experiences is at the core of our operations, supported by a dedicated team of professionals.

Employment Status: Full-time