Field Support Specialist

1 month ago


Madison WI USA, United States North Country Business Products Full time
Job Title: Field Support/Helpdesk Specialist

We are seeking a highly motivated and detail-oriented Field Support/Helpdesk Specialist to join our team at North Country Business Products. As a Field Support/Helpdesk Specialist, you will be responsible for providing technical support and assistance to our clients in a fast-paced and dynamic environment.

Key Responsibilities:
  • Troubleshoot and repair basic software, hardware, networking, and peripheral issues both remotely and at the client's location.
  • Stage and install new equipment at client locations.
  • Maintain accurate and organized inventory.
  • Assist with installation projects, including delivering hardware, setting up at client site, uninstalling old equipment, and providing documentation.
  • Complete special projects and other duties as assigned.
Requirements:
  • A two-year technical degree is preferred but not required.
  • Experience in Computer software and hardware is preferred.
  • Network connectivity and related software experience is a plus.
  • A good driving record and a valid driver's license are required.
What We Offer:
  • A competitive compensation and benefits package that includes an Employee Stock Ownership Plan (ESOP), 401(k), Paid Time Off (PTO), Paid Volunteering Time Off (PIC), Medical, Dental, Vision, and more.
  • A Computer Purchase Program.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Our company is 100% Employee-Owned and Operated, and we attribute our growth and success to the spirit and integrity of our associate owners. If you want to be part of an innovative company and truly share in our success, we encourage you to apply.



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