Field Support Technician
1 month ago
At Red Knight Solutions, LLC, we're committed to partnering with you to find the right position for your future. Our SWAT team approach is based on aligning your expertise with our clients' needs to forge long-lasting partnerships.
Job Summary:We're seeking a regular Field Specialist to join our Infrastructure Delivery team. As a Field Specialist, you'll perform a variety of hardware-focused, break fix services and solutions on various client products. You'll possess the ability to perform basic and moderately complex troubleshooting and repair activities, exercising moderately complex analytical skills and making decisions based on established department and company guidelines.
Responsibilities:- Provide customer break fix support for designated equipment
- Communicate clearly in written and verbal form
- Possess excellent customer service skills
- Accept and deliver all service calls assigned
- Complete all administrative tasks associated with each call
- Responsible for control and return of assets and inventory
- May provide functional guidance to colleagues
- Typically requires technical school certification or equivalent and 1-2 years of relevant experience
- Ability to drive yourself to client locations
- Ability to lift and move various computer equipment up to 50 lbs.
- Valid driver's license
- Reliable transportation with valid registration and adequate insurance
- Must own a basic repair tool kit
- $40 per call/$5 per call per diem
- Dell/Lenovo/HP paid certification training
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