Field Support Specialist

4 weeks ago


Madison, Wisconsin, United States NORTH COUNTRY BUSINESS PRODUCTS Full time
Job Title: Field Support/Helpdesk Specialist

We are seeking a skilled Field Support/Helpdesk Specialist to join our team at North Country Business Products.

Key Responsibilities:

  • Troubleshoot and repair basic software, hardware, networking, and peripheral issues both remotely and at the client's location.
  • Stage and install new equipment at client locations.
  • Maintain accurate and organized inventory.
  • Assist with installation projects: deliver hardware, set up at client site, uninstall old equipment and provide documentation.
  • Complete special projects and other duties as assigned.
  • Within your first 12 months of employment, you will receive appropriate state certifications with in-house training and preparation.
  • Travel to client sites will be required.

Requirements:

  • A two-year technical degree is preferred but not required.
  • Experience in Computer software and hardware preferred.
  • Network connectivity and related software experience is a plus.
  • A good driving record and a valid driver's license are required.

Benefits:

  • Employee Stock Ownership Plan (ESOP)
  • 401(k)
  • Paid Time Off (PTO) and Paid Volunteering Time Off (PIC)
  • Medical, Dental, Vision, and more
  • Computer Purchase Program

We offer a competitive compensation and benefits package that includes the above. If you want to be part of an innovative company and truly share in our success, take a look at what we have to offer.

We are an Equal Opportunity Employer. It is our policy not to discriminate against any applicant or associate because of age, sex, gender, marital status, genetic information, status with regard to public assistance, veteran status, race, color, religion, national origin, disability, or any other protected characteristic protected by federal, state or local law.


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