Program Coordinator

5 days ago


Fountain Valley, California, United States NAMI Orange County Full time
Job Summary

The Program Administrator is a professional who plays a crucial role in the daily operations and procedures of the Programs team at NAMI Orange County. This position is responsible for assisting in the development and implementation of policies and procedures to ensure the safety and well-being of our callers and staff.

Key Responsibilities
  • Oversee the overall functioning and operations of the Program, including staffing and services.
  • Ensure staff members abide by policies and protocols.
  • Develop and implement new programs or support services to address the needs of the population served by the crisis center.
  • Foster strong communication and collaboration between the Program and other programs in the agencies.
  • Continually evaluate the effectiveness of the programs by analyzing feedback and necessary metrics.
  • Develop and implement policies and procedures to ensure ethical, legal, and standard practices for center staff and clients.
  • Execute strategic plans and goals for the Program for better performance and sustainability.
  • Maintain and review records of the center's activities and services.
  • Contribute to the development and maintenance of the Program's referral and resource database.
Requirements
  • Minimum 2 years experience as a peer counselor, peer specialist, or similar (either paid or volunteer), ideally within a nonprofit setting.
  • Minimum 1 year experience providing supervision/coordination and/or training of staff and/or volunteers.
  • Minimum 2 years experience in an Administrative position.
  • Minimum 1 year experience as program coordinator.
  • Experience maintaining the confidentiality of sensitive information, understanding of confidentiality practices.
  • Familiarity with the mental health recovery movement, peer support model, and local resources.
  • Proficiency in Google Office Suite, use of a multi-line phone system, and basic troubleshooting.
  • Demonstrate working knowledge of the mental health, substance use and suicide prevention services specific to hotline or emotional support warmline mental health services.
  • Adapt to changing needs by acquiring new skills and knowledge.
  • Bilingual English/Spanish, English/Vietnamese, English/Farsi or English Korean - a plus.
  • Ability to pass a background clearance.


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