IT Support Specialist

5 days ago


Buffalo, New York, United States BC Tech Pro Full time

BC Tech Pro is seeking a skilled IT Help Desk Technician to join our team. The ideal candidate will have a strong background in troubleshooting and repairing technology-based products, with a focus on end-user computing environments.

Responsibilities:

* Perform basic and moderately complex troubleshooting and repair activities, including PC's, desktops, laptops, tablets, and printers.
* Provide support to client-identified VIPs.
* Respond to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
* Perform Install/Move/Add or Change (IMAC) activities.
* Display outstanding technical and professional services skills at all times.
* Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
* Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.

Requirements:

* Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
* Maintain all required OEM Certifications as directed by Management.
* Knowledge of relevant software and hardware systems.
* Understanding of ITIL methodologies.
* A+ certification is desired.

Additional Information:

* All your information will be kept confidential according to EEO guidelines.
* This position is open to all US Citizens 18 years of age or older.



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