Route Support Specialist

2 hours ago


Ashland, Virginia, United States NIXON MEDICAL Full time
Job Summary

The Route Support Specialist plays a critical role in ensuring the timely and accurate delivery of medical linen and clothing to our customers. This position requires a high level of customer service, problem-solving, and communication skills.

Key Responsibilities
  • Support the service management team by filling in for RSRs on vacation or call-outs, and opening routes as needed.
  • Ride with RSRs on assigned teams to learn customer accounts and develop a deep understanding of their needs.
  • Deliver clean products, remove soiled products, and address customer service issues in a professional and efficient manner.
  • Enter all service-related data and signatures into the Route Assistant (PDA) system.
  • Manage customer invoices and product inventories with accuracy and attention to detail.
  • Perform on-site account maintenance to minimize lost business and service credits.
  • Communicate daily with supervisors to resolve customer concerns and address any issues that arise.
Requirements
  • Minimum of 1 year of experience in a RSR role.
  • Strong knowledge of Nixon's inventory management practices and the Nixon Service Difference.
  • Ability to lift at least 75 pounds repetitively on a daily basis.
Physical Requirements

This role requires sitting for prolonged periods, standing, walking, and lifting up to 10 pounds. The work environment is temperature-controlled, with minimal exposure to extreme temperatures or noise levels.

Required Credentials
  • High School Diploma or GED required; 4-year bachelor's degree preferred.
  • Valid driver's license and clean driving record required at all times.
  • Pass a DOT physical, pre-employment drug screening, and lifting assessment testing.


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