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Sales and Customer Support Specialist

2 months ago

Ashland, Virginia, United States PermaTreat Full time
About the Role

We are seeking a highly motivated and customer-focused New Customer Specialist to join our team at PermaTreat. As a key member of our administrative team, you will be responsible for building relationships with our customers and providing exceptional service to ensure their satisfaction.

Responsibilities
  • Customer Service: Utilize strong listening skills and probing questions to identify customer concerns and evaluate their needs.
  • Communication: Use strong communication skills to communicate with customers, build trust, and handle objections within a conversational call flow.
  • Sales: Close pest control sales via the telephone and schedule the initial service.
  • Account Management: Perform outbound calls to customers to follow-up on service received and regarding outstanding customer account balances.
What We Offer
  • Competitive Pay: Pay of USD $20.00 hourly.
  • Comprehensive Benefits: Comprehensive benefits package including medical, dental, vision, maternity & life Insurance.
  • Professional Development: 401(k) plan with company match, employee stock purchase plan, paid vacation, holidays, and sick leave.
  • Employee Perks: Employee discounts, tuition reimbursement, dependent scholarship awards.
  • Training and Support: Quality, comprehensive training programs.
About PermaTreat
  • Award-Winning Brand: PermaTreat is an award-winning brand with over 60 years of industry experience.
  • Global Company: We are backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises.
  • Career Growth: We take tremendous pride in caring for our employees, customers, and our community. We offer opportunities for career growth and development.
Qualifications
  • Proficiency in MS Office: Proficiency in MS Outlook, Word, and Excel.
  • Excellent Communication Skills: Excellent interpersonal and communication skills.
  • Basic Computer Skills: Basic computer skills in various software and web-based applications.
  • Attention to Detail: Strong attention to detail and follow through.
  • Time Management: Demonstrated ability to prioritize tasks and manage time efficiently.
  • Education: High School Diploma or equivalent required.