Lead IT Support Specialist

1 week ago


Dallas, Texas, United States Vaco Full time
Senior Service Desk Technician with Azure Expertise
Position Overview
Vaco Technology is in search of a Senior Service Desk Technician for a pivotal role focused on maintaining and enhancing IT infrastructure. This position emphasizes a commitment to excellence in service delivery and operational stability.

Key Responsibilities
  • Vendor and Project Management: Oversee relationships with local subcontractors and consultants to ensure seamless project execution.
  • Daily IT Support: Provide comprehensive helpdesk support, ensuring timely resolution of issues in alignment with established service level agreements.
  • Equipment Configuration: Manage the setup and deployment of computers and peripherals across the organization.
  • Global Infrastructure Maintenance: Ensure the reliability and performance of IT systems, with a focus on availability and stability.
  • Team Development: Mentor and coach team members to foster professional growth and enhance performance.
  • IT Security Compliance: Uphold compliance with industry standards and best practices in IT security.
  • Technology Optimization: Provide insights on the adoption of methodologies and evaluation criteria to enhance the effectiveness of the global IT team.
  • Process Improvement: Leverage technology to improve operational efficiencies and support organizational goals.
  • Expert Guidance: Share knowledge on technology and processes to enhance the reliability and cost-effectiveness of IT systems.
  • Telephony Infrastructure Management: Maintain and support telecommunication systems across various regions.
  • Asset Management: Implement effective tracking systems to monitor equipment lifecycle.
  • Network Performance Monitoring: Identify and address performance issues related to network availability and throughput.
  • Adaptability: Respond to new requests and explore opportunities to add value to the organization.

Qualifications
  • Minimum of 5 years of experience as a Senior Service Desk Technician, with expertise in network, server, security, and storage administration.
  • Proficient in network support, including routing, switching, and LAN/WAN technologies.
  • Experience with firewall support, particularly Cisco Meraki and ASA.
  • Strong knowledge of Office/M365 support, including Azure and Active Directory.
  • Familiarity with hybrid cloud platforms and endpoint management solutions.
  • Experience with Azure Cloud, including server management and network security.

Preferred Skills
  • Experience with Citrix Cloud and desktop publishing.
  • Knowledge of CAD software, particularly Autodesk.
  • Familiarity with ERP systems such as Epicor and MS Dynamics.
  • Background in engineering design or manufacturing sectors.


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