L2 Systems and Application Support Specialist
2 weeks ago
Join Georgia IT Inc as we seek a skilled professional to enhance our systems and application support team.
Position Overview:
We are in search of a dedicated L2 systems and application support specialist with a solid foundation in Control M and related technologies.
Key Responsibilities:
- Control M Expertise: Moderate experience required.
- SQL Proficiency: Hands-on experience in database management, including installation, configuration, backups, and server management.
- Application Support: Provide L2 support to our application support team, ensuring seamless operations.
- Team Collaboration: Work effectively with cross-functional teams, developing and documenting standard operating procedures.
- Windows Administration: Experience with PowerShell, Microsoft Desktop Services, and Virtual Services is essential.
- Technical Knowledge: Familiarity with Windows, SQL servers, Control-M, and SFG applications support is necessary. Experience with JBOSS, WebSphere, Wildfly, and AWS is advantageous.
- DevOps Understanding: A comprehensive grasp of multi-tier application support and DevOps practices.
- On-Call Support: Participate in a rotating on-call schedule and assist in resolving escalated incidents.
- Monitoring and Automation: Develop scripts for monitoring production systems and automate alerts for proactive issue resolution.
- Documentation: Maintain and create technical support documentation, ensuring clarity and accessibility.
Essential Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 5+ years of experience in IT, focusing on technical production support with a background in Windows Systems Administration.
- Proficient in SQL for Oracle or SQL Server.
- Strong scripting skills in PowerShell.
- Experience with Microsoft Desktop Services and Virtual Services.
- Familiarity with Agile and DevOps methodologies.
- Knowledge of ITIL best practices for production support.
- Basic understanding of Linux and Azure is a plus.
Preferred Skills:
- Ability to collaborate with technical experts and project managers in planning and executing project schedules.
- Experience with 24x7 on-call support.
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