Customer Experience Manager

6 days ago


Santa Clara, California, United States Eataly North America Full time
About Eataly North America

Eataly is a unique retail experience offering high-quality Italian and local products, dining options, and educational classes.

Role Overview

The Front End Lead serves as the liaison between staff and management to ensure optimal department performance. The role involves delegating tasks, motivating team members, providing training and mentorship, and reporting to the Front End Manager.

Key Responsibilities
  • Handles monetary transactions, performs advanced cashiering duties, and assists in supervising the Front End team for an exceptional guest experience.
  • Approves voids, employee discounts, returns, and exchanges while maintaining accurate records.
  • Processes daily cash and credit transactions, settles settlements, and monitors currency orders to ensure sufficient cash for transactions.
  • Maintains an accurate safe count, operates cash recycling machines, and orders inventory of supplies needed for the Front End.
Requirements
  • 1+ year of experience as a supervisor in a retail setting with experience leading a cashier team preferred.
  • Ability to handle money accurately and perform mathematical calculations.
  • Intermediate computer skills including email and Microsoft Office.
Working Conditions
  • Availability to work onsite with a flexible schedule often including weekends.
  • Ability to lift up to 50 pounds and exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
Compensation and Benefits

The estimated hourly wage for this position is $21-23 per hour based on experience, merit increase, and bonus eligibility in 2026. Additional benefits include:

  • 20% discount on groceries and restaurant items.
  • Free parking for full-time positions.
  • Complimentary daily staff meals with a rotating offer each day.
  • Eligibility for employee referral bonuses.
Continuous Learning and Growth

Staff can enjoy continuous learning opportunities through classes and professional growth within Eataly locations across North America.



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