Help Desk Support Specialist
4 hours ago
Vaco is seeking a skilled Tier II Help Desk Analyst to join our team in Greensboro, NC. As a key member of our IT Department, you will provide technical support to our staff of over 200 employees, ensuring seamless operations and exceptional customer service.
Key Responsibilities:- Provide Tier 1-2 technical support for a wide range of issues, from basic to complex, related to manufacturing software, hardware, network connectivity, and specialized equipment.
- Escalate tickets as necessary in a timely manner, providing detailed documentation.
- Offer onsite and remote technical support to our staff, ensuring minimal downtime and maximum productivity.
- Monitor and maintain our manufacturing systems and network, ensuring optimal performance and security.
- Deliver end-user support with a high level of customer service, addressing technical issues and providing training as needed.
- Collaborate with our small IT team to resolve technical issues and implement process improvements.
- Hands-on experience on a Help Desk team, supporting Tier 1-2 technical issues.
- Strong technical skills, with knowledge of manufacturing software, hardware, network connectivity, and specialized equipment.
- Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
- Experience within a small/mid-size organization is ideal.
- A competitive salary range of $60,000 - $67,500, plus full benefits.
- A relaxed work environment with a nice work-life balance.
- Opportunities for growth and professional development.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
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