IT Support Specialist

4 days ago


Greensboro, North Carolina, United States Apex Innovations Full time
About the Role

We are seeking a skilled IT Support Specialist to join our team at Apex Innovations in Munich Moosach. As a key member of our IT department, you will be responsible for providing technical support to our company-wide users.

Key Responsibilities
  • Handle IT support requests in 1st and 2nd level, including consulting, processing, and solving software and hardware problems.
  • Manage the central IT hotline and IT helpdesk, documenting requests in the helpdesk system.
  • Work closely with colleagues from system administration to ensure seamless IT service delivery.
  • Contribute to the development of IT service processes according to business requirements.
  • Support the operation and administration of Microsoft and Office systems, including Active Directory, client and server operating systems, and cloud services.
  • Conduct user training and create user and system documentation.
  • Support departments in digitizing their business processes.
Requirements
  • Completed training as an IT specialist/system integration or a comparable vocational training.
  • At least 3 years of professional experience in IT support, including service processes, ticket systems, and dealing with technical issues.


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