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Help Desk Support Specialist
2 months ago
Vaco is seeking a skilled Tier II Help Desk Analyst to join our team in Greensboro, NC. As a key member of our IT Department, you will provide technical support to our staff of over 200 employees, ensuring seamless operations and exceptional customer service.
Key Responsibilities:- Provide Tier 1-2 technical support for a wide range of issues, from basic to complex, related to manufacturing software, hardware, network connectivity, and specialized equipment.
- Evaluate and escalate tickets in a timely manner, providing detailed documentation and ensuring seamless issue resolution.
- Offer onsite and remote technical support to our staff, fostering a culture of excellent customer service and technical expertise.
- Monitor and maintain our manufacturing systems and network, ensuring optimal performance and uptime.
- Deliver end-user support training, empowering our staff to effectively utilize our systems and tools.
- Perform other duties as assigned by management, contributing to the growth and success of our organization.
Vaco is a leading provider of innovative solutions for industrial and commercial systems. We value diversity, equity, and inclusion, and are committed to creating a workplace where everyone feels welcome and empowered to succeed.
Requirements:- Hands-on experience on a Help Desk team, supporting Tier 1-2 technical issues.
- Strong technical skills, with a focus on manufacturing software, hardware, network connectivity, and specialized equipment.
- Excellent communication and customer service skills, with the ability to work effectively with diverse stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong problem-solving skills, with a focus on creative and effective solutions.
- A competitive salary range of $60,000 - $67,500, plus full benefits.
- A dynamic and supportive work environment, with opportunities for growth and professional development.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- A 401(k) retirement plan, with company match.
- A generous paid time off policy, including vacation, sick leave, and holidays.
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
