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Fitness Experience Coordinator

1 month ago


Colorado Springs, Colorado, United States VASA Fitness Full time
{"title": "Member Experience Specialist", "description": "Role Overview

At VASA Fitness, we're committed to creating an exceptional experience for every guest and member. As a Member Experience Specialist, you'll play a vital role in delivering a fun and meaningful experience to our members and guests every visit.

Key Responsibilities
  • Deliver exceptional customer service by greeting members and guests with a smile, eye contact, and courteous tone.
  • Anticipate and respond to guest and member needs by providing clear direction, accurate information, and support through our tools and technology.
  • Be familiar with our membership plans, pricing, amenities, add-on options, and class formats to provide informed guidance to members.
  • Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training.
  • Consistently find ways to improve the guest and member experience by sharing member feedback with leadership and collaborating with the team to implement ideas.
  • Execute daily responsibilities to VASA's high standards, including following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing REVIVE sales.
What We Offer

We're proud to offer a competitive benefits package, including healthcare benefits for employees who work 20+ hours per week, two complimentary gym memberships, and 401k options.

As a Member Experience Specialist, you'll be part of a passionate, fun, and united team that's dedicated to creating an uplifting experience for everyone. We're a 'Great Place to Work' certified company, and we're committed to making a positive impact in our community.

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