Customer Experience Officer
3 weeks ago
About the Role:
The Customer Experience Officer is a key member of our team, responsible for coordinating the customer closing experience. This role supports the overall business plan and strategic direction of the organization by ensuring seamless order entry, file setup, and basic file processing.
Key Responsibilities:
- Model and hold others accountable to the Land Title culture and act as a coach and mentor to others in the organization.
- Answer customer inquiries in a timely and accurate manner.
- Coordinate daily closing activities, including closing room schedules, calendars, meetings, and events.
- Process incoming customer orders by following work procedures for New Order Entry.
- Compile personal profile information of sellers, buyers, and borrowers in customer management software.
- Assist in creation, preparation, and distribution of reports in support of the organization.
- Compile data for over/short report and escheating.
- Provide administrative assistance with document distribution, typing reports and memos, maintaining computer-based and paper files, order and maintenance of office supplies, and performing other clerical tasks.
- Participate in department marketing activities, which may include attending after-hours functions as requested or required.
- Other related duties as assigned.
Success Factors:
- Excellent written and verbal communication skills.
- Exceptional interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
Education and Experience:
- High school diploma or equivalent required.
- Customer service experience strongly preferred.
- Proficiency with E-mail, Microsoft Office Suite, and Internet.
Working Conditions:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Compensation:
- The salary range for this position is $36,000 - $44,000 annually.
- In accordance with Colorado state law, this position is non-exempt and all overtime will be paid at time and a half.
- There is potential for an annual employee profit-sharing bonus based upon company performance.
Benefits:
- Medical, dental, vision insurance.
- Teledoc services.
- Life insurance.
- Traditional and Roth 401K retirement options with company match.
- Short-term and long-term disability.
- Vacation and Sick time.
- Land Title Paid Leave Program.
- 10 paid holidays.
- Employee Assistance Program (EAP).
- Educational Reimbursement and Training opportunities.
- Title and Closing reimbursement discounts.
- Bus Pass.
Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
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