General Manager
4 weeks ago
As a General Manager at 24 Hour Fitness, you will be responsible for leading a dynamic team to deliver exceptional customer service and operational excellence. You will inspire and train your team to create a welcoming and inclusive environment, with a focus on member satisfaction and retention.
Key Responsibilities
- Recruit, train, and develop a high-performing team, providing ongoing coaching and feedback.
- Provide visionary leadership, setting clear objectives and delegating responsibilities.
- Oversee day-to-day club operations, including facility maintenance and cleanliness standards.
- Develop and implement strategies to drive membership sales and revenue growth.
- Manage budgets effectively, controlling expenses and maximizing profitability.
- Implement safety protocols and procedures to ensure member and staff well-being.
- Build relationships within the local community, representing the gym at events and outreach initiatives.
- Develop and execute retention strategies, such as member engagement programs and events.
Requirements
- 3-5+ years of management experience in the retail/hospitality/fitness industry.
- 2-4 years of progressive management experience supervising 3-10+ employees.
- Ability to inspire and lead teams to deliver exceptional customer service and operational excellence.
- Excellent communication, interpersonal, and customer service skills.
- CPR/AED certification (or willingness to obtain).
Preferred Qualifications
- Bachelor's degree in Business Administration, Sports Management, or a related field.
- Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
- Familiarity with sales techniques and strategies.
Physical Demands/Environmental Conditions
- While performing duties of this job, the employee is regularly required to stand, walk, climb, balance, stoop, kneel, crouch, or crawl.
- Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds.
- Telephone usage: ability to communicate with internal and external members.
- Required usage of cleaning chemicals, ladders, utensils, and equipment.
- Regularly exposed to moving mechanical parts.
- Noise level in the environment is occasionally loud.
Travel Requirement
- Ability to travel up to 10% of the time to attend training sessions and meetings.
Disclaimer
This job description is intended to describe the general job functions and requirements for this position. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.
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