Guest Services Team Leader

2 weeks ago


San Diego, California, United States Residence Inn San Diego Poway Full time

Company Overview:

At Residence Inn San Diego, Poway, we pride ourselves on fostering a culture that emphasizes teamwork and exceptional service. With a portfolio that includes over 75 hotels across various states, we are committed to providing our guests with outstanding experiences and memorable stays.

Position Overview:
As a Guest Services Team Leader, you will play a pivotal role in shaping the guest experience from the moment they arrive. Your leadership will inspire the front desk team to deliver exemplary service, ensuring that every guest feels valued and appreciated.

Benefits:
We offer a comprehensive benefits package designed to support the health and well-being of our employees, including:

  • Group insurance options, encompassing medical, dental, vision, and life insurance
  • Generous paid time off
  • 401(k) plan with company matching
  • Voluntary benefits such as short-term and long-term disability, accident insurance, and Flexible Spending Accounts
  • Life enrichment programs, including hotel discounts and leadership development opportunities
  • Daily pay options

Key Responsibilities:

  • Facilitate training, coaching, and scheduling for the front office personnel.
  • Ensure that all guests receive prompt and courteous service throughout their stay.
  • Utilize problem-solving skills to address and resolve guest concerns effectively.
  • Manage multiple requests in a dynamic environment by collaborating with various departments.
  • Adhere to front desk checklists and procedures, ensuring accuracy in daily operations.
  • Implement proper cash handling protocols and manage guest transactions with precision.
  • Promote a collaborative atmosphere to achieve the hotel's objectives.

Qualifications:
Ideal candidates will possess prior experience in customer service within a fast-paced, guest-oriented setting, along with cash handling expertise. Strong verbal and written communication skills are essential. The role requires the ability to stand for extended periods and lift up to 25 pounds. Flexibility to work evenings, weekends, and holidays is necessary.

Salary Range: $20-$22/hr



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