Guest Services Representative

2 weeks ago

San Diego, California, United States Action Property Management Full time
About Us
Action Property Management has established itself as a leader in homeowner's association management, with a rich history of over 40 years.

Since our inception in 1984, we have grown from a single client to the largest privately owned HOA management firm in the Western United States, serving more than 300 communities through our network of 9 offices.

Our core values of integrity, professionalism, and a commitment to excellence drive our mission to enhance the living experience for homeowners.

We are proud of our nearly 900 dedicated team members who are passionate about their work and committed to fostering a thriving community for residents.

Position Overview
We are currently seeking a Part-Time Front Desk Associate to become a vital part of our team at a luxury residential community.

Key Responsibilities
- Serve as the welcoming face of Action Property Management, greeting residents, guests, and visitors with professionalism and warmth.
- Ensure the Front Desk area, Lobby, and main elevators are well-maintained and presentable.
- Monitor lobby activities and manage access control effectively.
- Provide concierge services to enhance the resident experience.
- Complete Daily Activity Reports to track interactions and activities.
- Receive and distribute packages for residents.
- Handle incoming phone calls, directing them appropriately.
- Address any concerns or inquiries from residents and guests with a solutions-oriented approach.
- Maintain a thorough understanding of the association's governing documents.

Qualifications
- Must be at least 18 years old and successfully complete a pre-employment background check and drug screening.
- A minimum of 6 months experience in customer service; experience in hospitality, luxury retail, or fine dining is preferred.
- Professional appearance and demeanor are essential.
- Positive attitude and ability to work collaboratively as part of a team.
- Strong judgment and proactive problem-solving skills.

Why Choose Action?
At Action Property Management, we strive to attract and retain top talent in the industry. Our team members enjoy a supportive and values-driven culture that promotes teamwork and excellence.

We offer a comprehensive benefits package for eligible employees, including medical, dental, vision, pet insurance, and a 401(k) plan with company matching. Additionally, we provide generous paid time off, including vacation, sick leave, and holidays.

Join us in creating a workplace where you feel valued and supported, and where you can make a meaningful impact in the community.

Action Property Management is an Equal Opportunity Employer and maintains a drug-free workplace.

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