Assistant General Manager

6 days ago

Boise, Idaho, United States Wylder Hospitality Group Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

The Restaurant Operations Manager at Wylder Hospitality Group is a key member of our leadership team, responsible for supporting the General Manager and Kitchen Manager in the operation of our restaurant. This is a hybrid position that will include both kitchen and counter service shifts and supervision.

Key Responsibilities:

  • Assist key employees to achieve their goals and support the General Manager in all aspects of restaurant operations.
  • Ensure that all teams within a unit are functioning well and identify & develop future leaders.
  • Partner with the Office Manager and General Manager in maintaining front of house staffing levels through job postings, new hire orientation, and performance evaluations.
  • Develop and maintain a fun and professional work environment, standards of service, food and beverage, and educational programs for staff.
  • Manage financials and budgets of the restaurant, including labor cost, beverage costs, and expenses.
  • Be a presence on the floor of the restaurant, hosting, wait times, and greetings, table checks, table greets, bussing, running food, expediting food and drink, supporting the bar, and maintaining an upbeat floor energy.
  • Quickly and professionally respond to all guest inquiries and complaints.
  • Support Kitchen Leadership & Team, oversee and maintain safety and sanitation standards, including health inspection high scores.
  • Literacy in computers and basic math, strong skills of observation, good problem-solving and conflict resolution skills, great oral and written communication, and exceptional follow-through skills.

Essential Functions:

  • Constantly moves within the restaurant sales floor and kitchen.
  • Frequently operates computers, phones, tablets, and POS system.
  • Occasionally positions self to clean under counters and inside equipment.
  • Constantly communicates with staff and guests.
  • Constantly monitors food and beverage quality for taste and visual presentation.
  • Frequently moves products weighing up to 50lbs.
  • Frequently works in outdoor weather conditions.

Requirements:

  • Love the restaurant industry.
  • Assist key employees to achieve their goals.
  • Support the General Manager in all aspects of restaurant operations.
  • Ensure that all teams within a unit are functioning well.
  • Identify & develop future leaders.
  • Partnership with Office Manager and General Manager in maintaining front of house staffing levels.
  • Develop and maintain a fun and professional work environment.
  • Develop and maintain standards of service, food and beverage.
  • Develop and maintain educational programs for staff.
  • Manage financials and budgets of the restaurant.
  • Be a presence on the floor of the restaurant.
  • Quickly and professionally respond to all guest inquiries and complaints.
  • Support Kitchen Leadership & Team.
  • Oversee and maintain safety and sanitation standards.
  • Literacy in computers and basic math.
  • Strong skills of observation.
  • Good problem-solving and conflict resolution skills.
  • Great oral and written communication.
  • Exceptional follow-through skills.

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