Client Success Growth Specialist

1 week ago

Atlanta, Georgia, United States Xplor Full time
Job DescriptionCompany Overview

At Xplor, we are dedicated to empowering individuals to maximize their daily potential. We provide small and medium-sized enterprises with innovative, cloud-based technology solutions that simplify the complexities of business management, allowing owners to focus on their passions. Through Xplor Pay, we facilitate swift and secure payment processes, free from hidden fees, utilizing our proprietary technology to ensure transparent and accurate transactions.

Our mission revolves around fostering success for our clients. By joining Xplor, you become part of a community that enhances the connections between people and our products.

Role Overview

We are seeking a Customer Growth Manager to concentrate on the retention and expansion of our client base.

Key Responsibilities
  • Implement outbound sales strategies targeting existing clients in alignment with strategic marketing initiatives related to new product launches.
  • Develop, oversee, and execute a pipeline of growth opportunities.
  • Manage the overall relationship with designated clients, focusing on increasing product adoption, ensuring client retention, and enhancing satisfaction.
  • Establish a trusted advisory relationship with each client to drive ongoing value from our offerings.
  • Prepare and nurture clients for advocacy and referrals.
  • Represent client needs and concerns across departments to enhance the overall customer experience.
  • Act as a liaison between management and clients to relay essential feedback.
Compensation

The anticipated base salary range for this position is $55,000 - $60,000, with eligibility for commission.

Qualifications
  • Experience in Account Management, Sales, or Customer Success with a focus on revenue growth.
  • Demonstrated ability to address objections and stimulate interest in additional products or services.
  • Familiarity with small to medium-sized businesses in the SaaS sector.
  • Proficiency in Salesforce is required.
  • Exceptional written and verbal communication skills.
  • Detail-oriented, process-driven, and analytical.
  • A strong team player who is also a self-starter.
  • Ability to thrive in a fast-paced environment and adapt priorities as needed.
  • Motivated and driven to excel independently.
  • Eager to learn, adapt, and improve; proactive in seeking assistance and applying it effectively.
  • Passionate about serving our clients, ensuring their success translates to our success.
Additional Information

What does it mean to work for Xplor?
Our core values - Simplify life, design for people, act with intention, and build lasting communities - are fundamental to our identity and influence our hiring and recognition practices.

Benefits of working with us include:

  • Exceptional opportunities for learning and accelerated career advancement.
  • A collaborative environment with individuals who are passionate about their work.
  • Unlimited paid time off along with three paid volunteer days each year.
  • 12 weeks of Gender Neutral Paid Parental Leave.
  • Access to mental health resources.

Our workplace offers:

  • Engagement activities such as team-building events, monthly lunches, and quarterly gatherings.
  • A sanitized work environment with necessary protective measures.
  • Fun activities including games and catered meals.

About Us
Xplor has expanded its reach through the merger of two leading software and payment companies, TSG and Clearent, now serving over 106,000 businesses globally. We are the first platform to integrate SaaS with embedded payments, offering solutions across various sectors including Education, Health and Fitness, Field Services, and Personal Services.

Equal Opportunity Employment
Xplor is committed to fostering an inclusive workplace and encourages applications from all qualified individuals. We maintain confidentiality in accordance with EEO guidelines and are dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.

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