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Customer Success Specialist
2 months ago
Rialtic is a cutting-edge enterprise software platform designed to empower health insurers and healthcare providers in managing their essential business operations.
Founded in 2020 and supported by prominent investors such as Oak HC/FT, F-Prime Capital, Health Velocity Capital, and Noro-Moseley Partners, Rialtic offers a premier payment accuracy solution that enables health insurance companies to take full control of processes previously handled by various misaligned vendors.
Currently collaborating with leading healthcare insurers and providers, we are addressing a significant $1 trillion challenge aimed at reducing costs, enhancing efficiency, and improving the quality of care.
For further details, please visit our website.
The Role
As a Customer Success Specialist, your primary responsibility will be to comprehend the client's business objectives and align Rialtic's offerings to meet those goals.
You will proactively monitor account health, identify potential risks for churn, and develop strategies to boost engagement and satisfaction.
By integrating account management responsibilities—such as overseeing service delivery and coordinating renewals—with a success-oriented approach, you will ensure a smooth client experience that not only preserves but also enhances the value delivered to clients over time.
This comprehensive perspective on the client lifecycle is designed to cultivate long-term loyalty and growth for both the client and Rialtic.
You are:
Organized:
You excel at managing complex, interdependent projects and keeping multiple work streams on track.
Autonomous:
You thrive in independent work environments and have experience collaborating with cross-functional teams on various deliverables.
Ambitious:
You are driven to make a significant impact at Rialtic.
Flourishing in a fast-paced, dynamic, hyper-growth environment, you can seamlessly navigate between high-level strategic thinking and meticulous attention to detail.
A team player:
Customer Success Specialists work collaboratively across the Sales team and with nearly every department at Rialtic. You can engage with diverse disciplines to execute your responsibilities effectively.
You will:
Lead the post-sale engagement, retention, and growth of your clients in close partnership with the Client Success Lead.
Take ownership of the overall health and success of your portfolio by assessing client needs, implementing communication and engagement initiatives, reporting outcomes, and cultivating strong, long-term consultative relationships with clients.
Support the expansion of your accounts by identifying opportunities, driving business outcomes, and ensuring client success in collaboration with the Success team.
Build and nurture cross-functional relationships with Sales, Content, Product, Marketing, Engineering, and Executive leadership.
Act as an advocate for the client to internal stakeholders.
Share client feedback and insights with Product Management, Content, Engineering, Marketing, and Sales to drive innovation and improvements aimed at optimizing the Rialtic user experience.
You have:
3+ years of experience in the healthcare sector.
5+ years of experience in Account Management, Client Success, or Customer Success Management roles.
Experience in developing consultative relationships with clients.
Proven ability to build cross-functional relationships with Sales, Marketing, Engineering, and Executive leadership.
Rialtic Values
High Integrity
Act with integrity. Provide honest feedback. Be humble and respectful.
Customer Value Comes First
Delivering value to our customers is our guiding principle.
Work as One Team
Foster a collaborative and inclusive environment to advance our mission.
Be Bold & Accountable
Speak up. Take responsibility. Continuously improve.
Pursuit of Excellence
Innovate, iterate, and strive for the best possible outcomes.
Take Care of Yourself & Others
Prioritize the health and wellbeing of yourself and your colleagues.
Rialtic Benefits:
Flexibility to work from your preferred location and a home office stipend to support it.
Meaningful equity and 401k matching.
Unlimited PTO, comprehensive health plans, and wellness reimbursements.
Comprehensive health plans with generous contributions to premiums.
Mental and physical wellness support through various subscriptions.
We are committed to building a diverse, inclusive, and authentic workplace. If you are excited about this role but your past experience does not align perfectly with every qualification, we encourage you to apply anyway. You may be the right candidate for this or other roles.
