Client Growth Strategist

2 weeks ago

Atlanta, Georgia, United States Xplor Full time
Job Overview

Company Overview

At Xplor, we are dedicated to empowering individuals to maximize their daily potential. We provide small and medium-sized enterprises with cloud-based, user-friendly technology solutions that simplify the complexities of managing and expanding a business. With Xplor Pay, we facilitate swift and secure payment processing, free from hidden fees. Our proprietary technology ensures secure, transparent, and efficient transactions.

Our mission is unified by the goal of fostering success for our clients. By joining Xplor, you become part of a community that enhances the connections people have with our products.

Position Summary

You will be part of Xplor Field Services, a team focused on developing comprehensive business management software tailored for the Field Service Industry. We provide an all-in-one software solution that streamlines scheduling, invoicing, and customer service tasks, enabling contractors and field service entrepreneurs to operate profitable businesses with reduced stress and enhanced growth control.

We are seeking a Customer Growth Manager whose primary responsibility will be to enhance customer retention and drive growth within our client base.

Key Responsibilities
  • Implement outbound sales strategies targeting the customer base in alignment with strategic marketing initiatives related to new product launches.
  • Develop, oversee, and execute a pipeline of expansion opportunities.
  • Manage the overall relationship with assigned clients, focusing on increasing product adoption, ensuring customer retention, and enhancing satisfaction.
  • Establish a trusted advisory relationship with each client to drive ongoing value from our products and services.
  • Prepare and nurture customers for advocacy.
  • Represent customer needs and concerns across departments to improve the overall customer experience.
  • Act as a liaison between management and clients to relay critical customer feedback.

The average base salary for this role ranges from $55,000 to $60,000, with eligibility for commission.

Qualifications
  • Experience in Account Management, Sales, or Customer Success with a focus on revenue growth.
  • Demonstrated ability to address objections and stimulate customer interest in additional products or services.
  • Familiarity with small to medium-sized businesses in the SaaS sector.
  • Experience with Salesforce is required.
  • Exceptional written and verbal communication skills.
  • Detail-oriented, process-driven, and analytical mindset.
  • A strong team player who is also a self-starter.
  • Ability to thrive in a fast-paced environment and adapt priorities as needed.
  • Self-motivated and driven to excel without external prompts.
  • Willingness to learn, adapt, and refine work processes; actively seeks assistance and applies it effectively.
  • A genuine desire to assist and serve customers, recognizing that their success translates to your success.
Additional Information

What it Means to Work at Xplor
Our core values - Simplify life, prioritize people, act with intention, and build lasting communities - are fundamental to our identity and influence our hiring and recognition practices.

Benefits of Joining Us:

  • Unmatched opportunities for learning and accelerated career advancement.
  • A collaborative environment with passionate team members.
  • Unlimited paid time off along with three paid volunteer days annually.
  • 12 weeks of Gender Neutral Paid Parental Leave.
  • Access to mental health resources.

Our Work Environment Includes:

  • Engagement activities such as team-building events, monthly lunches, and quarterly outings.
  • A sanitized workspace with necessary protective measures.
  • Fun activities like Ping Pong, foosball, and basketball.

About Us
We have recently expanded our operations through the merger of two leading software and payment companies, TSG and Clearent. The newly formed Xplor Technologies serves over 82,000 businesses, processing more than $27 billion in payments across 158 countries. Headquartered in Atlanta, GA, we operate globally with over 2,000 team members across various sectors including Education, Health and Fitness, Boutique Wellness, Field Services, and Personal Services.

Important Note
To be eligible for employment, candidates must be legally authorized to work in their respective locations. Xplor does not sponsor visas at any stage of employment.

For more information about our recruitment process, please refer to our Candidate FAQs.

Equal Employment Opportunity
Xplor is an Equal Employment Opportunity employer committed to attracting, retaining, and developing a diverse workforce. We encourage applications from all sectors of the community, and all information will be kept confidential according to EEO guidelines.

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