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Client Success Specialist

2 months ago

Atlanta, Georgia, United States LanguageWire Full time
Position Overview

Are you enthusiastic about the intersection of technology and client relations? Do you aspire to be the key partner for your clients, contributing to their achievements? If you thrive in a collaborative, international environment with a focus on innovation and personal growth, we encourage you to explore this opportunity.

Your Role

We are seeking a Client Success Specialist to become an integral part of our Client Success division.

In this role, you will manage a diverse portfolio of mid-sized to large clients across various sectors, taking full ownership of their accounts and associated budgets. With the right resources, you will delve into the client's organizational structure, cultivate relationships with key stakeholders, and deliver exceptional value while achieving internal performance metrics. Collaboration with our Operations Solutions team will be essential to enhance processes and elevate client satisfaction. You will coordinate and lead client business reviews and engage in contract discussions alongside subject matter experts.

Your Team

You will join a dynamic group of Client Success Specialists based in our office. The team promotes a supportive work culture within a company dedicated to growth and individual development.

Your Contributions

  • Driving account growth and profitability within your designated client base.
  • Establishing and nurturing client relationships, managing communication throughout the client lifecycle.
  • Formulating, presenting, and executing strategies for account expansion.
  • Coordinating efforts with colleagues while maintaining overall leadership of your accounts.
  • Enhancing product utilization through adoption initiatives and promotional activities.
  • Ensuring seamless service delivery within your client portfolio.
  • Meeting clients' quality expectations consistently.
  • Acting as the primary advocate for the client.
  • Leading initiatives to boost client satisfaction.
  • Embracing a Client Success mindset to become a trusted partner.
  • Optimizing workflows and automating processes within your client area.
  • Fostering strong collaboration with the business development team.

Success Metrics

  • Gaining a comprehensive understanding of your clients and their organizational dynamics.
  • Recognizing your clients' workflows and their requirements for our services.
  • Understanding how our innovative technology and services drive positive outcomes for clients.
  • Identifying and generating growth opportunities within your client portfolio.
  • Independently managing your accounts while meeting established performance indicators.

Qualifications and Skills

What You Bring

  • Prior experience in the language service or translation industry is advantageous.
  • Proven track record in planning and executing account management strategies to achieve targets, particularly with large clients.
  • Expertise in developing and maintaining relationships with new stakeholders from existing accounts.
  • Experience in monitoring and reporting on performance indicators in a systematic manner.
  • Ability to devise and present tailored solutions for clients, focusing on efficiency and workflow automation.
  • Proficient in English, both spoken and written.
  • A Bachelor’s or Master’s degree in a relevant field.
  • Capacity to work independently and proactively, while also being a collaborative team member.

What Sets You Apart

  • A keen interest in technology, particularly in AI, machine translation, and computer-assisted translation tools.
  • A passion for elevating client collaboration.
  • A results-oriented mindset.
  • A structured, analytical approach to work, with strong problem-solving skills.
  • Attention to detail and exceptional organizational abilities.
  • A positive demeanor that energizes the team.
  • Ability to thrive under pressure in a client-facing role.
  • Adaptability to change in a fast-paced environment.

Colleague Feedback

  • Recognized as a strong communicator and attentive listener.
  • Passionate about fostering robust relationships.
  • Embraces challenges with confidence.
  • Firm on project deliverables when necessary.
  • Inquisitive, trustworthy, and compassionate.

About Us

Key Insights:

  • We bridge language gaps to facilitate understanding globally.
  • We are a technology-driven organization.
  • We leverage AI to enhance our services.
  • We are stable and experiencing growth.

More About Us:

At LanguageWire, we lead the language service industry with cutting-edge technology and a commitment to simplifying communication for our clients worldwide. Our advanced AI solutions and exceptional customer service set us apart, and our dedicated team—comprising language experts, tech enthusiasts, and client success advocates—plays a vital role in delivering high-quality multilingual communication services.

We prioritize listening to our clients and adapting our solutions to meet their specific needs while ensuring data security and integrity.

Our Core Values:

Curiosity, Trustworthiness, Compassion, Ambition.

At LanguageWire, we foster a culture of curiosity and integrity, valuing honest communication and collaboration. We respect one another and encourage a positive work environment where feedback is welcomed, and knowledge sharing is integral to our success.

While technology is crucial to our competitive edge, we recognize that our business is fundamentally about people. We strive to ensure that our team members are fulfilled in their roles, motivating each other to excel, which ultimately enhances our clients' experiences.

Why Join Us:

At LanguageWire, we leverage our extensive experience in the language industry to share best practices with our clients, demonstrating our commitment to being a trusted partner in their continuous improvement journey.

Perks of Working with Us:

  • Dynamic work environment with flat hierarchies and opportunities for personal input.
  • Participation in decision-making processes and the chance to propose innovative solutions.
  • Comprehensive benefits, including professional development and a supportive company culture.
  • International presence with diverse teams across multiple locations.
  • Flexible work arrangements tailored to individual preferences.
  • Engaging team-building activities and a vibrant workplace atmosphere.