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Client Growth Strategist

2 months ago

Atlanta, Georgia, United States Xplor Full time
Job DescriptionCompany Overview

At Xplor, we are dedicated to empowering individuals to maximize their daily potential. Our mission is to provide small and medium-sized enterprises with innovative, cloud-based technology solutions that simplify the complexities of managing and expanding a business. With Xplor Pay, we facilitate prompt and secure transactions for businesses, ensuring transparency and eliminating hidden fees. Our proprietary technology guarantees safe, efficient, and precise payment processing.

We are driven by a shared purpose: to support our clients in achieving success. By joining our organization, you become part of a community that fosters meaningful connections with Xplor products.

Role Overview

We are seeking a Customer Growth Manager who will concentrate on enhancing customer retention and driving growth within our client base.

  • Implement outbound sales strategies targeting existing customers in alignment with strategic marketing initiatives for new product launches.
  • Develop, oversee, and execute a pipeline of opportunities for expansion.
  • Manage the overall relationship with designated clients, focusing on increasing product adoption, ensuring retention, and enhancing customer satisfaction.
  • Establish a trusted advisory relationship with each assigned client to continually demonstrate the value of our offerings.
  • Prepare and cultivate customers for advocacy roles.
  • Represent customer needs and concerns across departments to enhance the overall customer experience.
  • Act as a liaison between management and clients to relay critical feedback.

The average base salary for this position ranges from $55,000 to $60,000, with eligibility for commission.

Qualifications
  • Experience in Account Management, Sales, or Customer Success with a focus on revenue growth.
  • Demonstrated ability to address objections and stimulate customer interest in additional products or services.
  • Familiarity with small to medium-sized businesses in the SaaS sector.
  • Proficiency in Salesforce is required.
  • Exceptional written and verbal communication skills.
  • Detail-oriented, process-driven, and analytical.
  • A strong team player who is also a self-starter.
  • Ability to thrive in a fast-paced environment and adapt priorities as needed.
  • Self-motivated and driven to excel without external prompting.
  • Willingness to learn, adapt, and refine your work; proactively seeking assistance and applying it effectively.
  • A genuine desire to assist and serve our customers, recognizing that their success translates to your own.
Additional Information

What does it mean to work for Xplor?
Our core values - Simplify life, prioritize people, act with intention, and build lasting communities - define our identity and guide our hiring and recognition practices. Benefits of working with us include:

  • Exceptional opportunities for learning and accelerated career advancement.
  • A collaborative environment with passionate team members.
  • Unlimited paid time off, plus three paid volunteer days annually.
  • 12 weeks of Gender Neutral Paid Parental Leave.
  • Access to mental health resources.

More about us
We have recently broadened our scope by merging two leading software and payment companies, TSG and Clearent. The new entity, Xplor Technologies, serves over 82,000 businesses that processed more than $27 billion in payments across 158 countries in 2020. Our headquarters is located in Atlanta, GA, with operations extending throughout North America, Australasia, Europe, and the UK. We now employ over 2,000 individuals across five key sectors: Education, Health and Fitness, Boutique Wellness, Field Services, and Personal Services.

Good to know
To be eligible for employment, candidates must be legally authorized to work in their respective locations. Xplor does not sponsor visas at any stage of the hiring process.

Xplor is an Equal Employment Opportunity employer, committed to attracting, retaining, and developing a diverse workforce. We encourage applications from all community sectors, and all information will be kept confidential in accordance with EEO guidelines.