Current jobs related to Customer Service Supervisor - Juneau, Alaska - myGwork - LGBTQ+ professionals & allies

  • Program Supervisor Assistant

    3 weeks ago

    Juneau, Alaska, United States Catholic Community Service Inc Full time

    The Catholic Community Service Inc is seeking a skilled Program Supervisor Assistant to support the Program Supervisor in the day-to-day operations of the Adult Day Program.The ideal candidate will have experience in planning and leading activities for seniors, as well as excellent communication and organizational skills.Key Responsibilities:Develop and...

  • Program Supervisor Assistant

    3 weeks ago

    Juneau, Alaska, United States Catholic Community Service Inc Full time

    The Catholic Community Service Inc. is seeking a skilled Program Supervisor Assistant to support the day-to-day operations of our Adult Day Program.The ideal candidate will have a strong background in recreation, social services, or healthcare, with experience in planning and leading activities for seniors. Key responsibilities include:Developing and...

  • Customer Service Associate

    1 month ago

    Juneau, Alaska, United States SouthEast Alaska Regional Health Consortium Full time

    Position Title: Guest Services AssociateSouthEast Alaska Regional Health Consortium is a community-focused health organization that values the growth and development of its team members, recognizing them as essential contributors to our mission. Being part of our team means engaging in a rewarding career path. We provide a comprehensive benefits package that...

  • Food Service Supervisor

    3 weeks ago

    Juneau, Alaska, United States City & Borough of Juneau, AK Full time

    Job SummaryWe are seeking a highly motivated and experienced Food Service Supervisor to join our team at Eaglecrest Ski Area. As a key member of our culinary team, you will be responsible for the smooth operation of our kitchen and dining areas. This includes inventory management, staff supervision, and ensuring a high level of guest...

  • Customer Service Liaison

    2 months ago

    Juneau, Alaska, United States Waste Connections Full time

    Customer Service RepresentativeAt Waste Connections, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a crucial role in resolving customer disputes and ensuring seamless service delivery.Key Responsibilities:Work collaboratively with other departments to resolve customer...

  • Customer Service Representative

    2 weeks ago

    Juneau, Alaska, United States GCI Full time

    Job DescriptionGCI is seeking a highly motivated and customer-focused Customer Service Sales Specialist I to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Customer Service: Respond to customer inquiries, resolve...

  • Customer Service Representative

    4 weeks ago

    Juneau, Alaska, United States GCI Full time

    Job DescriptionGCI is seeking a highly motivated and customer-focused Customer Service Sales Specialist I to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Provide high-quality customer service and sales support...

  • Service Technician III

    3 weeks ago

    Juneau, Alaska, United States Hobart Service Full time

    Job SummaryHobart Service, a leading provider of commercial food equipment service solutions, is seeking a skilled Service Technician III to join our team. As a key member of our service team, you will be responsible for troubleshooting, diagnosing, and repairing a variety of commercial food equipment, including cooking, food preparation, ware washers, weigh...

  • Operations Supervisor I

    4 weeks ago

    Juneau, Alaska, United States First National Bank Alaska Full time

    Operations Supervisor IAre you a motivated and organized individual looking for a challenging role in a dynamic environment? We are seeking an experienced Operations Supervisor I to join our team at First National Bank Alaska.Key Responsibilities:Manage daily branch operations, ensuring seamless execution of tasks and activities.Promote exceptional customer...

  • Insurance Customer Service Representative

    4 weeks ago

    Juneau, Alaska, United States State Farm Insurance Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Account Associate to join our team at State Farm Insurance. As an Account Associate, you will play a critical role in providing exceptional customer service and support to our policyholders.Key Responsibilities:Assist customers with their insurance needs by providing accurate and timely...

  • Hospitality Clerk

    2 months ago

    Juneau, Alaska, United States SouthEast Alaska Regional Health Consortium Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Hospitality Clerk to join our team at SouthEast Alaska Regional Health Consortium. As a key member of our patient services team, you will be responsible for providing exceptional customer service and support to our patients and guests.Key ResponsibilitiesProvide general office support,...

  • Customer Service Representative

    3 weeks ago

    Juneau, Alaska, United States DELTA WESTERN LLC Full time

    Fuel Distribution Customer Service RepresentativeDelta Western LLC is seeking a highly skilled Fuel Distribution Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for ensuring seamless communication between customers, fuel delivery teams, and internal departments.Key Responsibilities:Respond to...

  • Service Expert Opportunity

    2 weeks ago

    Juneau, Alaska, United States All American Home Service LLC Full time

    Service Expert OpportunityWe are seeking a highly motivated and skilled Service Expert to join our team at All American Home Service LLC in Juneau, Alaska. As a Service Expert, you will be responsible for providing exceptional service to our customers by troubleshooting and repairing a variety of systems, including heating, plumbing, and drainage.Company...

  • Juneau Center Supervisor

    3 weeks ago

    Juneau, Alaska, United States Blood Bank of Alaska, Inc. Full time

    Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Juneau Center Supervisor. This role will be responsible for overseeing the daily operational collection functions and related product processing workflow for the BBAJ Center.Key ResponsibilitiesOversight and coordination of daily operational collection functions and...

  • Food Service Supervisor

    4 weeks ago

    Juneau, Alaska, United States SOADept of Corrections Full time

    Job Opportunity: Food Service LeadThe Department of Corrections, Division of Institutions, is seeking a highly skilled Food Service Lead to oversee the food preparation and service operations at the Lemon Creek Correctional Center in Juneau, Alaska.Key Responsibilities:Supervise inmate workers in all aspects of food preparation and service.Ensure compliance...

  • Motor Vehicle Customer Service Representative 2

    3 weeks ago

    Juneau, Alaska, United States State of Alaska Full time

    Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Motor Vehicle Customer Service Representative 2. As a key member of our public service team, you will be responsible for examining documentation, issuing credentials, and administering road examinations for non-commercial, commercial, and motorcycle licenses.Key...

  • Motor Vehicle Customer Service Representative 2

    3 weeks ago

    Juneau, Alaska, United States State of Alaska Full time

    Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Motor Vehicle Customer Service Representative 2. As a key member of our public service team, you will be responsible for examining documentation, issuing credentials, and providing exceptional customer service to the public.Key ResponsibilitiesExamine documentation...

  • Shift Supervisor

    2 weeks ago

    Juneau, Alaska, United States Allied Universal® Full time

    Job SummaryAllied Universal is seeking a highly skilled Shift Supervisor to join our team. As a Shift Supervisor, you will be responsible for the security of a high-profile client's facility, property, and surrounding campus for a designated shift.Key ResponsibilitiesMake emergency notifications as necessary pursuant to site Post OrdersProvide direction and...

  • Southeast Alaska Roving Personal Banker

    3 weeks ago

    Juneau, Alaska, United States Quality Talent Group Full time

    About the JobWe are seeking a highly skilled and customer-focused Roving Personal Banker to join our team in Southeast Alaska. As a Roving Personal Banker, you will provide exceptional customer service and support to our customers across various branch locations within the region.Key ResponsibilitiesProvide support to customers across multiple branch...

  • Assistant Store Manager

    3 days ago

    Juneau, Alaska, United States The Sherwin-Williams Company Full time

    About the RoleThe Assistant Store Manager is a key member of our retail store team, responsible for supporting the Store Manager in achieving business objectives and delivering exceptional customer experiences.Key Responsibilities:Support business strategies to drive sales growth and profitability through effective product knowledge, customer engagement, and...

Customer Service Supervisor

2 months ago

Juneau, Alaska, United States myGwork - LGBTQ+ professionals & allies Full time
Job Title: Supervisor, Customer Service

The Supervisor, Customer Service Operations is a key role within our organization, responsible for ensuring the highest level of quality and training for our global Contact Center teams. This position requires a strong leader who can develop and implement training plans, manage quality assurance programs, and drive process improvements to optimize team performance.

Key Responsibilities:
  • Supervise the Quality and Training team, including establishing and measuring goals, performance management, coaching & feedback, and training & development.
  • Manage staffing to ensure coverage across hours of operation.
  • Identify and lead the implementation of process improvements to optimize team performance, create efficiencies, and deliver consistent levels of service across functions.
  • Manage the quality assurance program, including calibration processes within and across teams.
  • Determine training objectives and coordinate and/or facilitate training programs for internal or HCL teams.
Requirements:
  • Bachelor's Degree or equivalent work experience.
  • Preferred 5 years Contact Center experience in direct customer support environment.
  • Minimum of two years of experience in Contact Center training.
  • Quality monitoring experience.
  • 1+ years of Formal leadership experience in a team environment.
What We Offer:

At Pearson, we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work.

We are an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.