Customer Service Representative

4 weeks ago


Juneau, Alaska, United States GCI Full time
Job Description

GCI is seeking a highly motivated and customer-focused Customer Service Sales Specialist I to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service and sales support to our customers.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions to meet customer needs.
  • Sales Support: Assist customers in selecting the best products and services to meet their needs, and provide upselling and cross-selling opportunities.
  • Product Knowledge: Stay up-to-date on GCI's products and services, and be able to communicate this knowledge to customers.
  • Team Collaboration: Work closely with other team members to achieve sales and customer service goals.
Requirements:
  • High School Diploma or Equivalent: Required.
  • Minimum of 6 Months General Work Experience: Required.
  • Previous Experience in Customer Service and Sales: Preferred.
  • Telecommunications Experience: Preferred.
Working Conditions:

This position requires working in a standard retail store setting, operating standard office equipment, and having the ability to accurately communicate information and ideas to others effectively.

GCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment for all employees and contractors.



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