Customer Service Representative

4 weeks ago


Juneau, Alaska, United States DELTA WESTERN LLC Full time
Fuel Distribution Customer Service Representative

Delta Western LLC is seeking a highly skilled Fuel Distribution Customer Service Representative to join our team. As a key member of our logistics team, you will be responsible for ensuring seamless communication between customers, fuel delivery teams, and internal departments.

Key Responsibilities:

  • Respond to customer inquiries and resolve service issues in a timely and professional manner.
  • Process customer orders accurately and ensure timely delivery scheduling.
  • Coordinate with dispatch teams to arrange fuel deliveries and address any delays or route issues.
  • Maintain accurate and up-to-date customer records, including order details and service notes.
  • Assist with processing payments and resolving billing discrepancies.
  • Upsell or cross-sell additional services or products related to fuel distribution when applicable.

Requirements:

  • High school diploma or equivalent required; Bachelor's degree preferred.
  • Previous experience in customer service, logistics, or a related industry; fuel distribution experience a plus.
  • Valid driver's license.
  • Proficiency with computer use and Microsoft Office Suite.

Benefits:

  • Tuition assistance.
  • Charitable match.
  • Life insurance - 2x annual earnings.
  • Free credit report monitoring.
  • Employee assistance program.
  • Telemedicine options.
  • Medical, dental, and vision plans.
  • Tapcheck: on-demand access to earned wages.

Delta Western LLC is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.



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